"The book's theme is an important and timely one: that management matters and that management reform would be most fruitfully approached as a long-term building of competencies and components necessary to effect change. The qualitative and quantitative data have been used to craft one of the more comprehensive and integrated pictures of management available in the field. In undertaking such a project, and succeeding as they have, the authors have done an enormous service to the field." -- Barbara S. Romzek, Associate Dean, University of Kansas
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A must read for students of public management.Choice
"This slim volume, a seminal study, provides a positive picture of public managers eager to learn and to create management capacity, which is posited as the key to governmental performance... A must read for students of public management." -- Choice
Patricia W. Ingraham is Distinguished Professor of Public Administration in the Maxwell School of Citizenship and Public Affairs at Syracuse University. Philip G. Joyce is an associate professor of public administration at the George Washington University. Amy Kneedler Donahue is an assistant professor of public administration and political science at the University of Connecticut.
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