Senior Living Communities: Operations Management and Marketing for Assisted Living, Congregate, and Continuing-Care Retirement Communities - Softcover

Pearce

 
9780801859618: Senior Living Communities: Operations Management and Marketing for Assisted Living, Congregate, and Continuing-Care Retirement Communities
Softcover
ISBN 10: 0801859611 ISBN 13: 9780801859618
Publisher: John Hopkins University Press, 1998

Synopsis

The American Association of Retired Persons estimates that the number of communities for seniors has doubled in the past ten years and will more than double again before the 21st century. This growth has meant that new administrators are often learning by trial and error the complicated task of delivering high quality and consistent services to elderly persons. In this volume, the author offers a guide to managing these facilities. Drawing on his own experience running retirement communities, Pearce offers advice and practical solutions. He discusses operating methods, staffing rations, department management, cost containment, sales and marketing strategies, techniques of financial analysis, budgeting and human resources. He also offers specific details on resident relations, transportation, activities, food service, housekeeping, laundry and maintenance. An operations audit is additionally included as an appendix.

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About the Author

Benjamin W. Pearce (CHARLESTON, SC) is the president of Senior Living Consulting.

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Publisher
John Hopkins University Press
Publication date
1998
Language
English
ISBN 10 
0801859611
ISBN 13 
9780801859618
Binding
Paperback
Number of pages
432