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Everyone is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business - Hardcover
Synopsis
In today's networked economy, businesses realise they can't go it alone. The most successful companies understand that everyone they do business with is a customer - their vendors, employees, everyone who brings value to its company - and that allocating appropriate resources to those relationships will improve overall performance. Building on the revolutionary concepts from their last book, Collaborative Communities, Jeffrey Shuman and Janice Twombly outline methods every company can use to develop and measure "win-win" collaborative relationships versus "win-lose" transaction based relationships. Readers will learn to: * Redefine every business relationship as a "customer" relationship. * Value, measure, and manage every business relationship. * Create new value and improve company performance. Collaboration is the key to success in today's networked economy, where everyone is a customer. Successful collaboration, say the authors, comes through purposeful collaboration, which creates value, improves performance, and enables a company to profitably satisfy its customers' needs.
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Everyone Is a Customer
Seller: Better World Books Ltd, Dunfermline, United Kingdom
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Condition: Good. Ships from the UK. Used book that is in clean, average condition without any missing pages. Seller Inventory # 3486293-20
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Everyone Is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.05. Seller Inventory # G079315412XI4N00
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Everyone Is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business
Seller: Wonder Book, Frederick, MD, U.S.A.
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Condition: As New. Like New condition. Very Good dust jacket. A near perfect copy that may have very minor cosmetic defects. Seller Inventory # M14R-00550
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Everyone is a Customer : A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business
Published by
Dearborn Trade Publishing, 2002
ISBN 10: 079315412X
ISBN 13: 9780793154128
Used
Hardcover
First Edition
Seller: Novel Ideas Books & Gifts, Decatur, IL, U.S.A.
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Hardcover. Condition: Very Good. Dust Jacket Condition: Very Good. First Edition. Cover has very minor edge wear.; Small 4to 9" - 11" tall; 210 pages. Seller Inventory # 130190
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Everyone Is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business
Seller: Half Price Books Inc., Dallas, TX, U.S.A.
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hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_416820431
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Everyone Is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business
Seller: BennettBooksLtd, North Las Vegas, NV, U.S.A.
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hardcover. Condition: New. In shrink wrap. Looks like an interesting title! Seller Inventory # Q-079315412X
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