Synopsis
Learn how to provide excellent customer service by understanding your customers' needs and identifying opportunities to build better realtionships. "Putting Customers First" shows you how to achieve a market-led focus, implement customer-led objectives and produce a win-win outcome. Power tips help you handle real-life situations and develop techniques to create loyal customers.
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About the Author
Andy Bruce, co-founder of SofTools Ltd. and Ken Langdon, former sales and marketing executive, have co-written 3 books in the Essential Managers series: 'Project Management', 'Strategic Thinking' and 'Do It Now!' Ken has also co-written Essential Managers 'Appraising Staff'.
"About this title" may belong to another edition of this title.
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Essential Managers: Putting Customers First (Essential Managers Series)
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
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Essential Managers: Putting Customers First (Essential Managers Series)
Seller: BookHolders, Towson, MD, U.S.A.
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Condition: Very Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: first ] Publisher: DK Pub Date: 9/1/2002 Binding: Paperback Pages: 72 first edition. Seller Inventory # 6583157
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Essential Managers: Putting Customers First (Essential Managers Series)
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Essential Managers: Putting Customers First (Essential Managers Series)
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Condition: Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Seller Inventory # J06A-03743
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Essential Managers: Putting Customers First (Essential Managers Series)
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Essential Managers: Putting Customers First (Essential Managers Series)
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Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G078948952XI4N00
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Essential Managers: Putting Customers First (Essential Managers Series)
Seller: HPB-Diamond, Dallas, TX, U.S.A.
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paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_437275465
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Essential Managers: Putting Customers First (Essential Managers Series)
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
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Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G078948952XI4N00
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Essential Managers: Putting Customers First (Essential Managers Series)
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Putting Customers First (DK Essential Managers)
Seller: Anybook.com, Lincoln, United Kingdom
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Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,200grams, ISBN:9780789489524. Seller Inventory # 9289663