Synopsis
Learn how to provide excellent customer service by understanding your customers' needs and identifying opportunities to build better realtionships. "Putting Customers First" shows you how to achieve a market-led focus, implement customer-led objectives and produce a win-win outcome. Power tips help you handle real-life situations and develop techniques to create loyal customers.
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About the Author
Andy Bruce, co-founder of SofTools Ltd. and Ken Langdon, former sales and marketing executive, have co-written 3 books in the Essential Managers series: 'Project Management', 'Strategic Thinking' and 'Do It Now!' Ken has also co-written Essential Managers 'Appraising Staff'.
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Essential Managers: Putting Customers First (Essential Managers Series)
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Essential Managers: Putting Customers First (Essential Managers Series)
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Essential Managers: Putting Customers First (Essential Managers Series)
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Essential Managers: Putting Customers First (Essential Managers Series)
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Putting Customers First
Published by
Dorling Kindersley Publishing, Incorporated, 2002
ISBN 10: 078948952X
ISBN 13: 9780789489524
Used
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First Edition
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Putting Customers First (DK Essential Managers)
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Paperback. Condition: Very Good. Putting Customers First (DK Essential Managers) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780789489524
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