Performance Scorecards: Measuring the Right Things in the Real World - Hardcover

Chang, Richard Y.; Morgan, Mark

Hardcover

ISBN 10: 0787952729 ISBN 13: 9780787952723

Publisher: Jossey Bass, 2000

Synopsis

Base your business decisions on up-to-the-minute "snapshots" of your company's performance. Because they can be customized to track indicators specific to your organization's success, Performance Scorecards are a busy manager's best resource for quickly aligning strategy and promoting behaviors that lead to desired results. Use them to gauge sales, employee satisfaction, quality-whatever factors most influence your company's progress. You'll be able to make better, more informed decisions, guide and manage shifts in business direction, and keep every employee focused on important business goals. Through their fictional account of manager Vince Sharp's use of the scorecards, Chang and Morgan show readers exactly how the process works.

About this title

About the Author

RICHARD CHANG, Ph.D., president and CEO of Richard Chang Associates, Inc., is an internationally recognized management consultant whose clients include Toshiba, Marriott, Fidelity Investments, Hasbro, and Universal Studios. He has served as chair of the board for the American Society for Training and Development and as a judge for the prestigious Malcolm Baldrige National Quality Award. MARK W. MORGAN, Ed.D., is a senior consultant with Richard Chang Associates, Inc., and serves as an examiner for the Malcolm Baldridge National Quality Award. He also taught at the Florida Institute of Technology and the University of Central Florida.

From the Inside Flap

Despite a daily deluge of reports, e-mails, and briefings, most business leaders can't tell whether their organizations are winning or losing. That's because the pressures of modern management have left them with less time than ever before to analyze, interpret, and act on the information available to them. Performance Scorecards help these busy leaders slice through the information glut to reduce the time they have to spend deciphering data and increase their ability to make the right business decisions.Like an airplane's control panel or an automobile's dashboard, scorecards help businesses stay on course by providing a comprehensive view of their activities and performance. But while other scorecards track a predetermined set of indicators, Performance Scorecards can be customized to measure the factors specific to an individual organization's progress, providing a greater degree of flexibility than ever before. Managers can use Performance Scorecards to gauge sales, employee satisfaction, quality--whatever factors most influence their own company's success.In this book, Richard Chang and Mark Morgan, who together have more than forty years of organizational measurement experience, use the story of fictional manager Vince Sharp to give readers an accessible and jargon-free introduction to the benefits of this flexible measurement method. They combine a compelling narrative with informative examples and graphics to clearly demonstrate how to develop Performance Scorecards, apply their techniques, and avoid common obstacles to their use.Along with Vince, readers learn how Performance Scorecards can help them focus on the measures that matter to their own customers, employees, and stakeholders--and implement the right measures in the right places at the right times.

Edition details

• Publisher: Jossey Bass
• Publication date: 2000
• ISBN 10: 0787952729
• ISBN 13: 9780787952723
• Binding: Hardcover
• Language: English
• Number of pages: 192