IT solutions from the leading edge
Information technology promises much but, as many businesses arefinding, it often fails to deliver. Representing the new wave ofthinking about I.T., this thought-provoking collection assemblesleading researchers from four continents, including Dan Robey,Robert Zmud, Claudio Ciborra and Robert Benjamin. Writing with deepknowledge of both I.T. and business, they persuasively argue forthe integration of the core business unit and the I.T. function,advocate a new role for I.T. professionals, stress the importanceof managing outcomes rather than process, and provide practicalguidelines for turning new ideas into new management practices.
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CHRISTOPHER SAUER and PHILIP W. YETTON are researchers and consultants affiliated with the Fujitsu Centre for Managing Information Technology in Organizations at the Australian Graduate School of Management. They live in Sydney, Australia.
Information technology promises much but, as many businesses are finding, it often fails to deliver. Representing the new wave of thinking about IT, this thought-provoking collection assembles leading researchers from four continents, including Dan Robey, Robert Zmud, Robert Galliers, Claudio Ciborra and Robert Benjamin, among others. Writing with deep knowledge of both IT and business, they examine why many IT-based transformation efforts disappoint, and offer a variety of creative, practical solutions for managers, executives and consultant alike.
Across firms, industries and economic sectors, IT-based organizational transformation efforts have been unable to consistently generate business advantage -- despite the fact that IT consumes more than fifty percent of new capital investment by business.In this thought-provoking compendium, top IT experts from around the world analyze why transformation efforts built around IT often fail, and share provocative and practical methods for ensuring that IT lives up to its promise. Writing for both IT and general business managers, they zero in on the management competencies required for successful, sustainable change, incorporating case studies and cutting-edge research findings to pinpoint the failings of traditional IT management approaches such as strategic alignment and business process reengineering. They persuasively argue for the integration of the core business unit and the IT function, advocate a new role for IT professionals, stress the importance of managing outcomes rather than process, and provide practical guidelines for turning new ideas into new management practices.Presenting novel and stimulating ways of thinking about the dynamics of change, Steps to the Future includes a challenging vision of what organizations of the future will need to compete -- and helps managers, executives and consultants meet the challenge with a radically new incremental approach to managing the process.Information technology promises much but, as many businesses are finding, it often fails to deliver. Representing the new wave of thinking about IT, this thought-provoking collection assembles leading researchers from four continents, including Dan Robey, Robert Zmud, Robert Galliers, Claudio Ciborra and Robert Benjamin, among others. Writing with deep knowledge of both IT and business, they persuasively argue for the integration of the core business unit and the IT function, advocate a new role for IT professionals, stress the importance of managing outcomes rather tha
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