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The Mediation Process: Practical Strategies for Resolving Conflict: Practical Strategies for Resolving Conflicts (Jossey-Bass Conflict Resolution Series) - Hardcover
Synopsis
Winning Techniques for Every Situation
In this long–awaited, expanded edition, mediation Expert Christopher Moore presents a detailed, step–by–step account of how to use mediation to resolve conflicts of all kinds. Packed with real–life examples, it illustrates how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agAndas sidetrack negotiations, and deadlocks occur. Addresses some of the day′s most pressing mediation issues involving commercial, legal, family, divorce, labor/management, discrimination, home/school, multiethnic, and community disputes, as well as international negotiation.
∗An Instructor′s Manual is available free of charge upon written request.
"synopsis" may belong to another edition of this title.
Review
"The best book ever written about mediation....A sophisticated, thorough treatment of the subject, it is written clearly and contains a trove of useful examples. A must for anyone seriously interested in the subject of dispute resolution." (Margaret L. Shaw, principal, Wittenberg, Mackenzie & Shaw, and member of the board, National Institute for Dispute Resolution)
"Destined to become the standard work for practitioners and students of the mediation process."
Synopsis
This newly revised and updated comprehensive guide to the principles and practices of mediation offers concrete strategies for every stage of the mediation process. Mediation expert Christopher W. Moore presents a detailed, step-by-step account of how to use mediation to resolve conflicts of all kinds including family, divorce, labor-management, home-school, and landlord-tenant. He uses real-life examples to illustrate how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agendas sidetrack negotiations, and deadlocks occur. The new edition has been expanded to cover contemporary issues in mediation practice, including the training, qualification, and certification of mediators, as well as such important new areas of application as community disputes, cross-cultural, international, and commercial mediation.
"About this title" may belong to another edition of this title.
- PublisherJossey Bass
- Publication date1996
- ISBN 10 0787902489
- ISBN 13 9780787902483
- BindingHardcover
- LanguageEnglish
- Edition number2
- Number of pages464
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The Mediation Process : Practical Strategies for Resolving Conflict
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Wiley & Sons, Incorporated, John, 1996
ISBN 10: 0787902489
ISBN 13: 9780787902483
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The Mediation Process: Practical Strategies for Resolving Conflict (Jossey-Bass Conflict Resolution Series)
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The Mediation Process: Practical Strategies for Resolving Conflict (Jossey-Bass Conflict Resolution Series)
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