This work describes the operations of a typical municipal government and examines the many productivity trends that are occurring in city halls across America. Much of the focus is on the increasing need for planning in city government to ensure that productivity goals are met. It thoroughly examines the roles of the council, manager, and clerk in promoting increased productivity. It then looks at such municipal departments as legal, finance, fire, human services, library, police and public works, demonstrating proven techniques and structures in each that improve service.
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"offers many suggestions on how local governments can manage their services and finances better"--Connecticut Town and City; "an excellent resource on local government"--IIMC News Digest; "identifies productivity trends in each component or department of municipal government and categorizes them by function"--Government Finance Review.
Roger L. Kemp, Ph.D., ICMA-CM, has been a city manager on both the East and West coasts for more than 25 years and holds International City/County Management Association credentials. He has taught at the University of California, Rutgers University, University of New Haven, University of Connecticut and Golden Gate University.
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