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Total Quality Management in Healthcare: Implementation Strategies for Optimum Results - Hardcover

 
9780786309801: Total Quality Management in Healthcare: Implementation Strategies for Optimum Results

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This text explains the need for quality in healthcare, and defines quality from the healthcare professional's perspective. It provides guidance on appropriate strategies and implementation techniques, and includes a detailed discussion of ISO 9000 in healthcare. The impact of customer satisfaction is illustrated, and strategies are provided for a marketing approach to TQM in healthcare.

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D. H. Stamatis
Published by Irwin Professional Pub, 1996
ISBN 10: 0786309806 ISBN 13: 9780786309801
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Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 1.4. Seller Inventory # G0786309806I2N00

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Stamatis, D. H.
Published by Irwin Professional Pub, 1996
ISBN 10: 0786309806 ISBN 13: 9780786309801
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Condition: good. Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service. Seller Inventory # ZEV.0786309806.G

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Stamatis, D. H.
Published by Irwin Professional Pub, 1996
ISBN 10: 0786309806 ISBN 13: 9780786309801
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Condition: good. Fast Free Shipping â" Good condition book with a firm cover and clean, readable pages. Shows normal use, including some light wear or limited notes highlighting, yet remains a dependable copy overall. Supplemental items like CDs or access codes may not be included. Seller Inventory # GWV.0786309806.G

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Stamatis, D. H.
Published by Irwin Professional Pub, 1996
ISBN 10: 0786309806 ISBN 13: 9780786309801
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