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Synopsis
This text explains the need for quality in healthcare, and defines quality from the healthcare professional's perspective. It provides guidance on appropriate strategies and implementation techniques, and includes a detailed discussion of ISO 9000 in healthcare. The impact of customer satisfaction is illustrated, and strategies are provided for a marketing approach to TQM in healthcare.
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Total Quality Management in Healthcare: Implementation Strategies for Optimum Results (HFMA HEALTHCARE FINANCIAL MANAGEMENT SERIES)
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0786309806I4N01
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Total Quality Management in Healthcare: Implementation Strategies for Optimum Results (HFMA HEALTHCARE FINANCIAL MANAGEMENT SERIES)
Seller: The Book Spot, North Branch, MN, U.S.A.
Seller rating 4 out of 5 stars
Hardcover. Condition: New. Seller Inventory # Abebooks102081