Items related to Dealing with the Customer from Hell: A Survival Guide
Synopsis
They yell and shout, and try to intimidate. They're belligerent, abusive and condescending. They whine and demand inordinate amounts of time, pushing buttons and raising blood pressure. Who are they? They're the customers from hell. They may represent just a small proportion of the people a company does business with, but this tiny group can have a big effect on a workforce.
Dealing with the Customer from Hell introduces realistic, practical and compelling strategies for working with those 'very special people' who drive everyone mad. It shows anyone how to listen to their customer, echo the issue, sympathize, and respond with a win-win solution.
Whether the customer is on the telephone, in person, in the office or on the sales floor, Dealing with the Customer from Hell shows how to consistently take away the stress and create a result that works for everyone.
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Review
"Explains preventative strategies to avoid encountering problems in the first place, and advises salespeople on how to control their emotions if problems do occur." Training Journal "Will help you understand difficult people and explain how to deal with them." Leeds Chamber Bookshop "Practical tips for defusing emotional situations, resolving conflicts with customers and improving your service." GetAbstract
Book Description
Contains practical, real-life strategies for conflict management
Concepts described apply equally to family and friends as well as business relationships
Describes how to control emotions when tempers are raised
"About this title" may belong to another edition of this title.
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Dealing With the Customer from Hell: A Survival Guide
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0773761039I4N00
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Dealing with the Customer from Hell : A Survival Guide
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 68687998-6