Improve your business writing 100%. Whether you need your business writing to shine in front of your boss or you need to help your staff produce high-quality written materials, this book is the perfect writing resource for the information age. This book covers 21 key areas that will help you improve your writing dramatically, including: * Writing that meets your readers' needs * Organization that gets your points across clearly * Using active language to make your writing more powerful * Proper punctuation and grammar Not only does this practical guide show you how to fix common writing problems and make your writing more clear, concise, and effective, it also includes invaluable appendixes on: * Overcoming writer's block * Writing standards and rules of proper usage * Dealing with difficult situations, such as responding to customer complaints in writing * And much more!
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