Synopsis
Students learn to use help desk tools through hands-on projects using current help desk software. It includes an academic-version of a help desk software package with each textbook. Students log, track, and escalate calls, resolve problems using a knowledge base, generate reports, and more. The Instructor's Resource Kit helps instructors prepare for class with lecture notes, answers to homework problems, Course Test Manager software, a testbank, amongst other things.
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A Guide to Help Desk Technology, Tools and Techniques
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paperback. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_452643703
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A Guide to Help Desk Technology, Tools and Techniques
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A Guide to Help Desk Technology, Tools & Techniques
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A Guide to Help Desk Technology, Tools and Techniques
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A Guide to Help Desk Technology, Tools and Techniques
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paperback. Condition: As New. 2000 paperback WITH CD-ROM. Minor shelf wear to covers and edges. Pages are unmarked. Seller Inventory # webhlpdskj
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A Guide to Help Desk Technology, Tools & Techniques
Published by
Course Technology, Boston, MA, 2000
ISBN 10: 0760071519
ISBN 13: 9780760071519
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Softcover
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Softcover. Condition: Good. The text appears clean. Cover has some wear. Spine is in very good condition. Book does come with CD Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Education; ISBN: 0760071519. ISBN/EAN: 9780760071519. Pictures of this item not already displayed here available upon request. Inventory No: 1561018702. Seller Inventory # 1561018702
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A Guide to Help Desk Technology, Tools and Techniques
Published by
Course Technology, 2000
ISBN 10: 0760071519
ISBN 13: 9780760071519
New
Soft cover
First Edition
Seller: BOOKWEST, Phoenix, AZ, U.S.A.
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Soft cover. Condition: New. 1st Edition. US SELLER SHIPS FAST FROM USA. SHRINK-WRAPPED NEW: GUIDE TO HELP DESK TECHNOLOGY PAPERBACL 2000 A Guide to Help Desk Technology, Tools and Techniques 1st Edition by Dione McBride (Author) OUR REFERENCE: Seller Inventory # 109B1-123B3-127B2-BX194-491-.1519
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A Guide to Help Desk Technology, Tools and Techniques
Seller: Buchpark, Trebbin, Germany
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Condition: Gut. Zustand: Gut | Seiten: 376 | Sprache: Englisch | Produktart: Bücher | Keine Beschreibung verfügbar. Seller Inventory # 1482412/3