Synopsis
Students learn to use help desk tools through hands-on projects using current help desk software. It includes an academic-version of a help desk software package with each textbook. Students log, track, and escalate calls, resolve problems using a knowledge base, generate reports, and more. The Instructor's Resource Kit helps instructors prepare for class with lecture notes, answers to homework problems, Course Test Manager software, a testbank, amongst other things.
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Search results for Help Desk Technology, Tools and Techniques
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A Guide to Help Desk Technology, Tools and Techniques
Seller: Hawking Books, Edgewood, TX, U.S.A.
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Condition: Good. Good Condition. Five star seller - Buy with confidence! Seller Inventory # X0760071519X3
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A Guide to Help Desk Technology, Tools and Techniques
Seller: Solomon's Mine Books, Howard, PA, U.S.A.
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paperback. Condition: As New. 2000 paperback WITH CD-ROM. Minor shelf wear to covers and edges. Pages are unmarked. Seller Inventory # webhlpdskj
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A Guide to Help Desk Technology, Tools and Techniques
Published by
Course Technology, 2000
ISBN 10: 0760071519
ISBN 13: 9780760071519
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Soft cover
First Edition
Seller: BOOKWEST, Phoenix, AZ, U.S.A.
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Soft cover. Condition: New. 1st Edition. US SELLER SHIPS FAST FROM USA. SHRINK-WRAPPED NEW: GUIDE TO HELP DESK TECHNOLOGY PAPERBACL 2000 A Guide to Help Desk Technology, Tools and Techniques 1st Edition by Dione McBride (Author) OUR REFERENCE: DESCRIPTION This book focuses on the technology, tools and techniques involved in running an effective help desk. A Guide to Help Desk Technology, Tools & Technology takes a look at the many software options available for tracking and managing the massive influx of data that come into a help desk daily.This title also details the types of tools specific to staff, management and customers alike. Product details Publisher ‏ : ‎ Course Technology; 1st edition (March 3, 2000) Language ‏ : ‎ English Paperback ‏ : ‎ 376 pages ISBN-10 ‏ : ‎ 0760071519 ISBN-13 ‏ : ‎ 978-0760071519. Seller Inventory # 109B1-123B3-127B2-BX194-491-.1519
International Edition
A GUIDE TO HD TECH, TOOLS, & TECHNIQUES
International EditionSeller: UK BOOKS STORE, London, LONDO, United Kingdom
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Condition: New. Brand New ! Fast Delivery "International Edition " and ship within 24-48 hours. Deliver by FedEx and Dhl, & Aramex, UPS, & USPS and we do accept APO and PO BOX Addresses. Order can be delivered worldwide within 4-6 Working days .and we do have flat rate for up to 2LB. Extra shipping charges will be requested This Item May be shipped from India, United states & United Kingdom. Depending on your location and availability. Seller Inventory # CVS 9780760071519
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A Guide to Help Desk Technology, Tools & Techniques
Published by
Course Technology, Boston, MA, 2000
ISBN 10: 0760071519
ISBN 13: 9780760071519
Used
Softcover
Seller: a2zbooks, Burgin, KY, U.S.A.
Seller rating 5 out of 5 stars
Softcover. Condition: Good. The text appears clean. Cover has some wear. Spine is in very good condition. Book does come with CD Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Education; ISBN: 0760071519. ISBN/EAN: 9780760071519. Pictures of this item not already displayed here available upon request. Inventory No: 1561018702. Seller Inventory # 1561018702
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A Guide to Help Desk Technology, Tools and Techniques
Seller: Buchpark, Trebbin, Germany
Seller rating 5 out of 5 stars
Condition: Gut. Zustand: Gut | Seiten: 376 | Sprache: Englisch | Produktart: Bücher | Keine Beschreibung verfügbar. Seller Inventory # 1482412/3