Managing Information Services: A Transformational Approach - Hardcover

Bryson, Jo

Hardcover

ISBN 10: 0754646319 ISBN 13: 9780754646310

Publisher: Ashgate Publishing Limited, 2006

Synopsis

This new edition of "Managing Information Services" has been significantly revised and restructured to reflect the need for libraries and information services to manage the transformation necessary to become more relevant to the knowledge age's dynamic, customer-centred environment. It reflects the move from managing physical assets to exploiting knowledge, technology and innovation; new models of learning; global, mobile communication and new delivery mechanisms with a focus on relationships. Introductory sections on management and strategic influences emphasise the importance of knowledge management skills, teamworking, corporate responsibility and customer satisfaction as a driver for change. A new section on corporate governance has been added that includes managing different forms of capital, and there is expanded coverage of investment, security, risk management and business continuity. Maintaining a competitive advantage through service quality and multiple delivery channels is another theme found throughout the book. Recommended reading for students, this is also acknowledged as a comprehensive and yet sufficiently detailed reference on the key management subjects for information service managers.

About this title

About the Author

Jo Bryson has held senior management positions in the library, information and IT sectors at state and international government levels. She is currently Executive Director of the Office of e-Government, Department of the Premier and Cabinet, Government of Western Australia, Australia.

Edition details

• Publisher: Ashgate Publishing Limited
• Publication date: 2006
• Language: English
• ISBN 10: 0754646319
• ISBN 13: 9780754646310
• Binding: Hardcover
• Edition number: 2
• Number of pages: 400