Items related to ISO 9000: 2000 Quality Systems Pocket Guide
Synopsis
Covering, in a handy pocket-sized format, the development, implementation and assessment of quality systems, this text provides the whats, whys and hows of ISO 9000:2000 to assist quality system developers to meet requirements and to help auditors perform effective audits. Presented in bullet point format, the author guides the reader through each of the clauses in ISO 9001:2000, after laying down the fundamental concepts of quality management and the development of quality systems. Full of task lists, flowcharts, definitions, hints, tips and questions for both developers amd auditors, this pocket book is suitable for those whose work takes them away from the office or as a memory jogger for preparing proposals, policies, procedures, letters of planning audits, or meeting staff, clients and executives.
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Review
"Fully aligned with the standard, it covers the development, implementation and assessment of quality systems - perfect for the quality professional on the move or as a memory jogger when preparing that all important proposal or audit." Quality World, Dec 2002
About the Author
David Hoyle is an international management consultant with over 30 years' experience in quality management. He has held senior positions in quality management with British Aerospace and Ferranti International and worked with such companies as General Motors, the UK Civil Aviation Authority and Bell Atlantic on their quality improvement programmes. As well as delivering quality management and auditor training courses throughout the world, he has participated in various industry councils and committees, including the Institute of Quality Assurance.
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