The Veterinary Receptionist: Essential Skills for Client Care - Softcover

Corsan, John R.; Mackay, A.R.

Softcover

ISBN 10: 0750642254 ISBN 13: 9780750642255

Publisher: Butterworth-Heinemann Ltd, 1999

Synopsis

As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. This new book is a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively, including: guidelines on drug dispensing, commonly asked questions, emergencies (e.g. poisoning, RTAs), and basic first aid. John Corsan runs Vetlink, a company specialising in continuing education courses for the veterinary profession. One of the courses he runs is 'Receptionist 2000'.

About this title

Review

Given the practice reception team are the first and last people our clients interact with, it's amazing that, often, precious few resources are spent on their training. So I was delighted to find a book aimed directly at this group of unsung heroes. Throughout, the emphasis is maintained on delivering outstanding client service. I would advise anyone with an interest in the development/survival of their business to include this book in their library. In fact, make it compulsory reading for all client-facing staff and managers.

Veterinary Record, February 2009

Edition details

• Publisher: Butterworth-Heinemann Ltd
• Publication date: 1999
• Language: English
• ISBN 10: 0750642254
• ISBN 13: 9780750642255
• Binding: Paperback
• Number of pages: 170