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Synopsis
This volume provides a simple model for Total Quality Management (TQM) and comprehensive coverage of the concepts students need to understand. It is written in a logical sequence, and supported by real-life case studies, discussion questions and practical assignments.
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Review
From the Back Cover
The third edition of TQM: Text with Cases is the result of extensive revision of the second edition. Even John Oakland's famous TQM Model has been revised to reflect developments in the field and the growing importance of the so-called "Excellence" frameworks.
To be successful, TQM has to impact on the organisation's Performance, which should be measured on a "balanced scorecard", including the results from the customer. This can be achieved through good Planning and improvements in Processes through involvement of the People. These 4Ps combine with the 4Cs - Customer, Culture, Communication and Commitment to provide a new model for TQM.
As with previous editions, the book is written in a logical and very practical style, supported by eleven real life case studies, reflecting the latest developments from leading exponents of TQM and Business Excellence. Seven of the cases are brand new. Through all this, Professor Oakland demonstrates how a total quality or business excellence strategy can be applied in all activities to achieve world-class performance.
In addition to the framework review and revision, this third edition features several major changes and new material on process management, quality management systems - ISO 9000:2000, human resource management, performance measurement, partnerships & resources, innovation & learning, knowledge management and benchmarking.
John S Oakland, Executive Chairman, OAKLAND Consulting plc; Professor of Business Excellence, Leeds University Business School
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TQM: Text with Cases: Text and Cases (Contemporary Business Series)
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TQM: Text with Cases: Text and Cases (Contemporary Business Series)
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Paperback. Condition: Very Good. TQM: Text with Cases: Text and Cases (Contemporary Business Series) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780750639521
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Total Quality Management: Text and Cases (Contemporary Business Series)
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Butterworth-Heinemann Ltd, 1999
ISBN 10: 0750639520
ISBN 13: 9780750639521
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Total Quality Management : Text and Cases
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Total Quality Management: Text and Cases (Contemporary Business Series)
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Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-I-020-01681
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Total Quality Management: Text With Cases (Second Edition)
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Total Quality Management: Text With Cases
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A Butterworth-Heinemann Title, 2000
ISBN 10: 0750639520
ISBN 13: 9780750639521
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Seller: Anybook.com, Lincoln, United Kingdom
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Condition: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Book contains pen & pencil markings In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,900grams, ISBN:9780750639521. Seller Inventory # 9272525
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Total Quality Management: Text and Cases (Contemporary Business Series)
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Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR001485857
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