Items related to Customer Focus: Workbook 4 (Institute of Management...
Synopsis
Objectives | by the end of this workbook you should be able to: * Understand your customers: who they are and what they need * Understand the relationship between price, cost and value * Manage your customers so that they return * Plan operational activities to meet customer requirements.
"synopsis" may belong to another edition of this title.
About the Author
About the Authors Morris Lewis, MCT, MCSE, and MCSD, has helped thousands of students earn MCSE certification and has masterminded a number of Windows client network deployments across the nation. Morris has also authored over 500 test questions covering the Windows operating system. Mark B. Cooper, MCSE, CBE, Compaq ASE, Sun CSSA, and CNP, is a consulting engineer specializing in enterprise networking solutions. He is also director of publishing for the Enterprise Networking Association' s Enterprise Networking magazine. Technically reviewed by Jason Nash, MCSE and MCT
Gareth Lewis is a psychologist who has written, researched and used psychometric tests for over 20 years.
Synopsis
Objectives | by the end of this workbook you should be able to: * Understand your customers: who they are and what they need * Understand the relationship between price, cost and value * Manage your customers so that they return * Plan operational activities to meet customer requirements.
"About this title" may belong to another edition of this title.
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Customer Focus: Workbook 4 (Institute of Management Open Learning Programme S.)
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Butterworth-Heinemann Ltd, 1997
ISBN 10: 0750636637
ISBN 13: 9780750636636
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IMOLP Customer Focus (Institute of Management Open Learning Programme S.)
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Pergamon Flexible Learning 21/08/1997, 1997
ISBN 10: 0750636637
ISBN 13: 9780750636636
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IMOLP Customer Focus: Workbook 4 (Institute of Management Open Learning Programme S.)
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Paperback. Condition: Very Good. IMOLP Customer Focus: Workbook 4 (Institute of Management Open Learning Programme S.) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780750636636
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