Benchmarking for Best Practice: The Art of Applying Effective Quality Management - Hardcover

Zairi, Prof. Mohamed

Hardcover

ISBN 10: 0750624140 ISBN 13: 9780750624145

Publisher: Butterworth-Heinemann Ltd, 1996

Synopsis

Presents an integrated, strategic appraisal of how benchmarking impacts on organizational activities and performance. This book gives examples of best practice in a wide range of industries worldwide, including service, manufacturing, public sector, health care and education.

About this title

Review

'This book makes an excellent contribution in the fields of TQM, benchmarking and continuous learning. Based on Professor Zairi's extensive applied research in world class aspiring organizations, it offers a good reference for practitioners charged with understanding how to improve processes and best practice methods.'
John Oakland

'Benchmarking for Best Practice' is a valuable reference tool at two levels. Firstly it can be used to identify key processes and measures for the critical processes which form the chapter headings. ... The book is also a treasure trove of best practice exemplars. ... Benchmarking for Best Practice is highly recommended.'
The Benchmark November 1996
'Benchmarking for Best Practice is a valuable reference tool ..
...a treasure trove of best practice exemplars.
Benchmarking for Best Practice is highly recommended.'
The Benchmark, November 1996

About the Author

Mohamed Zairi, BSc., MSc., Postgrad.Dipl., PhD, FRSA, is Sabic Professor of Best Practice Management, University of Bradford Management Centre.

Edition details

• Publisher: Butterworth-Heinemann Ltd
• Publication date: 1996
• ISBN 10: 0750624140
• ISBN 13: 9780750624145
• Binding: Hardcover
• Language: English
• Number of pages: 320