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Benchmarking for Best Practice: The Art of Applying Effective Quality Management - Hardcover

Zairi, Prof. Mohamed

 
9780750624145: Benchmarking for Best Practice: The Art of Applying Effective Quality Management

Synopsis

Presents an integrated, strategic appraisal of how benchmarking impacts on organizational activities and performance. This book gives examples of best practice in a wide range of industries worldwide, including service, manufacturing, public sector, health care and education.

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About the Author

Mohamed Zairi, BSc., MSc., Postgrad.Dipl., PhD, FRSA, is Sabic Professor of Best Practice Management, University of Bradford Management Centre.

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