Total Quality Management: Text with Cases (Contemporary business studies) - Softcover

Oakland, John; Porter, Leslie J.

Softcover

ISBN 10: 0750621249 ISBN 13: 9780750621243

Publisher: Butterworth-Heinemann Ltd, 1995

Synopsis

Written by the acknowledged British guru of Total Quality Management, John Oakland, this book is based on material from his two best-selling TQM books tailored to meet the particular requirements of a student audience.

It provides a simple model for TQM and comprehensive coverage of the concepts students need to understand. The book is clearly written in a logical sequence and the text is supported with numerous real-life case studies. Professor Oakland demonstrates how a TQM strategy can be applied in all business activities to achieve overall top-quality performance.

Each section is followed by discussion questions and practical assignments.

Students following any Business or Management course will find this book a perfect practical introduction to the subject. As well as meeting the needs of those studying for professional quality assurance qualifications, this book would be ideal for students on a side variety of science and engineering courses where TQM is part of their study requirements.

Case studies include:
Carnaud Metalbox plc Foodcan UK, Esso Research Centre, Exxon Chemical, Pirelli Communications Cables, Prudential Assurance Co, Shorts Brothers, Thomas Cork SML.

Written by the British guru of TQM, John Oakland
Provides a simple model for TQM for students
Each section is followed by discussion questions and practical assignments

About this title

Review

From the Back Cover

The third edition of TQM: Text with Cases is the result of extensive revision of the second edition. Even John Oakland's famous TQM Model has been revised to reflect developments in the field and the growing importance of the so-called "Excellence" frameworks.

To be successful, TQM has to impact on the organisation's Performance, which should be measured on a "balanced scorecard", including the results from the customer. This can be achieved through good Planning and improvements in Processes through involvement of the People. These 4Ps combine with the 4Cs - Customer, Culture, Communication and Commitment to provide a new model for TQM.

As with previous editions, the book is written in a logical and very practical style, supported by eleven real life case studies, reflecting the latest developments from leading exponents of TQM and Business Excellence. Seven of the cases are brand new. Through all this, Professor Oakland demonstrates how a total quality or business excellence strategy can be applied in all activities to achieve world-class performance.

In addition to the framework review and revision, this third edition features several major changes and new material on process management, quality management systems - ISO 9000:2000, human resource management, performance measurement, partnerships & resources, innovation & learning, knowledge management and benchmarking.
John S Oakland, Executive Chairman, OAKLAND Consulting plc; Professor of Business Excellence, Leeds University Business School

Edition details

• Publisher: Butterworth-Heinemann Ltd
• Publication date: 1995
• ISBN 10: 0750621249
• ISBN 13: 9780750621243
• Binding: Paperback
• Language: English
• Number of pages: 448