Synopsis
In this completely rewritten edition of John Oakland's best-selling book, he presents a comprehensive yet practical model for Total Quality Management. * More emphasis on the integration of TQM into the strategy of the organization. * More specific advice on how to implement TQM. * The use of ten points to aid senior management in their thinking on commitment, culture and communication issues. * New material on quality function deployment (QFD). * Material on assessing quality systems including the Baldrige and EQA criteria. * New chapters on communications and the quality strategy. * Additional chapter on measurement and benchmarking. * New chapter on teamwork for culture change, including the 'Drive' model. Professor Oakland's book aims to show managers how to implement a Total Quality Management strategy throughout all their activities and thereby achieve top quality performance overall, not just in product or service quality. The book will also meet the requirements of students following courses in management, science and engineering, as well as those working towards professional qualifications in management of quality assurance (such as membership of the Institute of Quality Assurance).
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Total Quality Management: The Management of Change Through Process Improvement
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Total Quality Management: The Management of Change Through Process Improvement
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Total Quality Management: The Management of Change Through Process Improvement
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Total Quality Management: The route to improving performance
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A Butterworth-Heinemann Title 17/02/1994, 1994
ISBN 10: 0750609931
ISBN 13: 9780750609937
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Total Quality Management: The route to improving performance
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Butterworth-Heinemann Ltd, 1995
ISBN 10: 0750609931
ISBN 13: 9780750609937
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Hardcover
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Total Quality Management: The route to improving performance
Published by
A Butterworth-Heinemann Title 17/02/1994, 1994
ISBN 10: 0750609931
ISBN 13: 9780750609937
Used
Hardcover
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Total Quality Management : The Route to Improving Performance
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Total Quality Management : The Route to Improving Performance
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Total Quality Management: The Management of Change Through Process Improvement
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Condition: Acceptable. Used - Acceptable. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library with wear and barcode page may have been removed. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-B-016-01927
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Total Quality Management: The Route to Improving Performance
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Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,950grams, ISBN:9780750609937. Seller Inventory # 9027782