Difficult Conversations: What to Say in Tricky Situations without Ruining the Relationship - Softcover
Synopsis
We all find ourselves in difficult situations where we need to tread lightly - or deal with the consequences, but how often do we say nothing - or say too much? This book aims to help the reader to step back from their own emotions, remain calm and work out the right thing to say. It has practical advice and examples ranging from "difficult" discussions with your partner, friends and family, to salespeople, bosses and collegues, showing first the wrong way - and then the right way - to get through those tricky times.
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About the Author
Anne Dickson is a psychologist, writer and trainer with many years' experience of teaching communication skills and management of emotions. She is the author of several books, including the bestseller A Woman in Your Own Right.
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Difficult Conversations: What to Say in Tricky Situations Without Ruining the Relationship
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Difficult Conversations: What to Say in Tricky Situations without Ruining the Relationship
Published by
Little, Brown Book Group, United Kingdom, London, 2004
ISBN 10: 0749924985
ISBN 13: 9780749924980
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Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
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Paperback. Condition: Very Good. We all find ourselves in difficult situations where we need to tread lightly - or deal with the consequences, but how often do we say nothing - or say too much? This book aims to help the reader to step back from their own emotions, remain calm and work out the right thing to say. It has practical advice and examples ranging from "difficult" discussions with your partner, friends and family, to salespeople, bosses and collegues, showing first the wrong way - and then the right way - to get through those tricky times. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR001625637
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