How to Motivate People (Creating Success series, 105) - Softcover

Forsyth, Patrick

Softcover

ISBN 10: 0749445513 ISBN 13: 9780749445515

Publisher: Kogan Page, 2006

Synopsis

Managers are under increasing pressure to get results and may feel they need all the help they can get. They are responsible for achieving results through other people. Employees must not only be able to do what managers want them to do, they must want to do so.

Completely revised and updated, this second edition continues to illustrate how to inspire individuals or teams to develop, appraise and empower to get the very best results. How to Motivate People reviews the principles of motivating staff to maximise performance. It sets out guidelines on how to:

reduce negative feelings;

boost positive feelings;

create enthusiasm and involvement;

focus effort on key issues.

This comprehensive guide provides practical guidelines and suggestions for action, leaving no stone unturned in exploring how to influence and motivate people.

About this title

About the Author

Patrick Forsyth runs Touchstone Training & Consultancy based in the UK and specialises in marketing, sales and communications skills. Writing is a significant part of his own work portfolio. He is the author of more than fifty successful business books (with translations into 23 languages). These include: How to Motivate People, Successful Time Management, How to Write Reports and Proposals, Tough Tactics for Tough Times, Effective Business Writing and The PowerPoint Detox (all published by Kogan Page). He writes regularly for a number of business journals and for Writing Magazine, and devises and writes training materials.

Excerpt. © Reprinted by permission. All rights reserved.

1. The motivation process 8

The management task 8; Management

characteristics 12

2. How people feel about work 16

Theory X and Theory Y 17; Maslow's hierarchy of

needs 19; Hertzberg's motivator/hygiene factors 21;

Expectancy theory 23; Practical implications 26;

Aiming for excellence 28

3. The negative side of the balance 30

Company policy and administration 30; Positive use

of policy and administration 32; Supervision 32;

Interpersonal relationships 33; Positive use of

interpersonal relationships 34; Working conditions 35;

Personal life 36; Security 37; Status 38; Salary 39

4. The positive side of the balance 40

Achievement 40; Recognition 42; Recognition through

rewards 44; The work itself 48; Responsibility 52;

Advancement54;Growth 56; The full mix 56

5. Taking the temperature 59

Accurate measurement 61; Creating a strategy to

influence motivation 62; Approaches to continuous

measurement 65; Specific measurement

opportunities 69; Major measurement 70; The link

between information and action 77; A firm

foundation 79

6. Incentive schemes 80

A caveat 80; Employee packages 81; Financial

incentives 83; Non-financial schemes 85;

Tax implications 86; Maintaining interest 87;

Communications 90; Extreme measures 91

7. The contribution of communication 93

The contribution of management style 96; The role

of communication 98; Consultation 100;

Development 101; Delegation 105; Appraisal 108;

Exit interviews 114; Communication 115

8. Involvement and empowerment 118

Putting empowerment to work 118; Making

empowerment possible 119; Letting go 120; Making

empowerment effective 121; Towards excellence 123

9. Action plan 124

Linking to specific staff 124; A foundation for

action 127; The dangers 128; Positive habits 129;

A motivational calendar 130; Individual records 132;

Spontaneity 133; Asocial dimension 134; A rolling

plan 135

Edition details

• Publisher: Kogan Page
• Publication date: 2006
• Language: English
• ISBN 10: 0749445513
• ISBN 13: 9780749445515
• Binding: Paperback
• Edition number: 2
• Number of pages: 144