<p>Few line managers are given formal training at recruitment processes and poor interviewing skills can cost a company both cash and customers. This book enables managers and HR professionals to master essential recruitment skills and develop an effective interviewing technique.</p><p>Since it is the interviewer's responsibility to find the right candidate for the job, it is crucial that the interview is well designed. To be fit for the purpose the interview must be sufficiently demanding but, at the same time, respectful of the candidate. This book not only provides interviewers with tried and tested readymade interview questions, but also enables them to conduct fair and searching interviews.</p>
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<b>Margaret Dale</b> works for a consortium of universities who are using a specially designed competency based approach for analysing roles to support a range of HR functions. She is also a Non-Executive Director of a Primary Care Trust, an employment expert in personal injury and clinical negligence claims, and a mediator.
<p>Chapter 1 Why you need the best person for the job</p><p> Introduction; Your performance depends on your people; Appointing good people costs; Avoiding the common mistakes; Drawing a portrait of the best; What does the description of the job and the specification of the person look like?; Exercise</p><p> Chapter 2 Fishing in the biggest pond</p><p> Introduction; Why you should test the field; How do you test the field?; Discrimination; Don't make a fool of yourself in public; Exercise</p><p> Chapter 3 Interview selection</p><p> How will people apply?; Helping applicants get to know you; Finding out more about the applicants; Sifting the applications; Short-listing matrix; Getting the candidates to the interview; Preparing the space; Getting ready to interview; Exercise</p><p> Chapter 4 Greatest questions</p><p> The interview; Asking the questions; Unusual questions; Dealing with difficult candidates; Questions with dubious value; Questions not to be asked; Questions that need to be asked; Other indicators; Candidates' questions; Stress interviews; Other sources of information; Closing the interview; Exercise</p><p> Chapter 5 Choosing the best person</p><p> Introduction; How to avoid being taken in? Take up references; Making the decision; Notifying the unsuccessful candidates; Making the offer; Feedback; Making sure the best candidate accepts your offer; Summary; Exercise</p><p> Chapter 6 Making sure you keep the best person</p><p> Between the interview and starting; Getting the team ready to accept the new person; Introducing, inducting and inculcating; Probationary period; Final thoughts; Exercise</p><p> Chapter 7 Good practice checklist</p>
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