Dealing with the Boss from Hell: A Guide to Life in the Trenches - Softcover

Belding, Shaun

Softcover

ISBN 10: 0749444525 ISBN 13: 9780749444525

Publisher: Kogan page, 2005

Synopsis

Most people spend over half their adult lives at work. This can mean spending all that time with a boss who is ignorant, incoherent, embarrassing, harassing, indecisive, dirty, smelly, sexist, vindictive, unappreciative and crude. "Dealing with the Boss from Hell" is a survival guide, with real-life strategies for dealing with the difficult person who is in charge. There are lots of tips on how to read the mind of the boss, how to deal with their tricks, keep a low profile, and even how to 'retrain' them. There is also great advice on how to stand up to them, talk honestly and directly, and if nothing works, how to get out quickly and cleanly. There are case studies of the different types of difficult boss, such as The Boor, Grumpy, The Slave Driver, and The Exploder, and how best to handle them. "Dealing with the Boss from Hell" is the book that will help everyone to cope with the most difficult of situations.

About this title

About the Author

<b>Shaun Belding </b>is the CEO of The Belding Group of Companies, a performance development company with three divisions that include customer service training, mystery shopping and employee performance measurement. Shaun speaks internationally, and is recognised as one of the leading global experts on customer service, service recovery and building positive workplaces.

From the Inside Flap

Dealing with the Boss From Hell
A Guide to Life in the Trenches
Shaun Belding

REAR COVER:

Most people spend over half their adult lives at work. This can mean spending all that time with a boss who is ignorant, embarrassing, indecisive, sexist, crude, or just plain nasty.

Dealing with the Boss from Hell is a survival guide for dealing with the difficult person in charge. It identifies what makes difficult people tick, why they behave the way they do and how you can deal with them. You will discover how to:

read the mind of a boss;
understand and get on with a difficult boss;
cover your back should things go wrong;
avoid getting noticed;
ignore bad behaviour;
slowly change your boss s behaviour;
stand your ground.

Dealing with the Boss from Hell will help you to identify your boss from the various types described and find the best way to handle your particular situation.

Shaun Belding is the President of Belding Skills Development Corporation, an international training and development consultancy specializing in customer service, teambuilding, management and leadership.

Edition details

• Publisher: Kogan page
• Publication date: 2005
• Language: English
• ISBN 10: 0749444525
• ISBN 13: 9780749444525
• Binding: Paperback
• Edition number: 1
• Number of pages: 148