<p><i>What is the difference between a 'coach' and a 'mentor'? How can practitioner's and clients assess their benefits if there is little or no general understanding as to their meaning? This book </i>offers answers by describing the different theoretical models available for coaching and mentoring and by looking at how these models are applied in practice.</p><p> Robust theory is backed up by practical advice. Numerous practical exercises, case studies, templates - including a Training Workshop template - learning partner handouts and a questionnaire for selecting prospective mentors are included. Advice is also included on sensitive areas such as the boundary between mentoring or coaching and therapy, and the desirability of supervision and codes of practice.</p>
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<b>Anne Brockbank</b> was a learning and development consultant and EMCC Master Practitioner, working with clients in a range of public and private enterprises. She was a visiting lecturer at City University and co-author with Ian McGill of <i><b>Facilitating Reflective Learning in Higher Education</b></i> and <i>The Action Learning Handbook.</i>
<b>Ian McGill</b> is a development consultant working with senior managers and staff in government agencies, higher education, and the private sector. He is the co-author of<i> The Action Learning Handbook</i>.
<p><b>PART I LEARNING THEORIES AND VALUES </b></p><p> 2. A map of mentoring and coaching</p><p> Reality dimension; Learning outcome dimension; Functionalist approach; Engagement approach; Revolutionary approach; Evolutionary approach; The prevailing discourse; The power horizon; Learning for improvement or transformation?; Power and organizational learning; Values of reflective learning</p><p> 3. Learning theories</p><p> The nature of learning; Habitus, field and dispositions; Learning as a social activity; Individual learning in organizations; Single and double loop learning; Emotion in a mentoring or coaching relationship; Psychological principles of learning; Learning and the body</p><p> 4. Reflective dialogue and learning</p><p> Stages of learning; Reflection and reflective dialogue</p><p> <b>PART II MENTORING AND COACHING MODELS</b></p><p> 5. What is mentoring?</p><p> Functionalist mentoring; Engagement mentoring; Evolutionary mentoring; Relationships at work; Barriers, obstacles and myths in mentoring</p><p> 6. What is coaching?</p><p> Functionalist coaching; Engagement coaching; Evolutionary coaching; Executive coaching; Life coaching; Diversity in coaching</p><p> 7. Mentoring models</p><p> Traditional stage models and their implications; The cyclical mentoring model; The double matrix mentoring model</p><p> 8. Coaching models</p><p> The GROW model; The FLOW model; The SOS model; Jenny Rogers's model; Egan's skilled helper model</p><p> <b>PART III PRACTICE SKILLS </b></p><p> 9. Being a client</p><p> Congruence; Self-disclosure; Managing emotion as a client; Receiving feedback</p><p> 10. Being a functionalist mentor or coach</p><p> Contracting; Listening; Restatement of client's story; Summarizing; Questioning; Empathy; Feedback; Engagement mentoring or coaching</p><p> 11. Being an evolutionary mentor or life coach</p><p> Mentor presence; Mentor congruence; Listening; Restatement of client's story; Socratic questioning; Managing emotion; Advanced empathy; Summary; Feedback; Conflict, challenge and confrontation; Defence mechanisms; Immediacy; Reviewing the learning; Developing mentors and supporting them</p><p> 12. Training and development of mentors and coaches</p><p> Mentor training; Coach training; Training ideas for mentors and coaches; Mentoring and coaching skills; Evolutionary skills; Selection of mentors; Choosing a coach; Diversity training</p><p> <b>PART IV BOUNDARIES AND ETHICS </b></p><p> 13. Mentoring, coaching or therapy?</p><p> The boundary; What can mentors or life coaches learn from therapy?; Supervision and support for mentors and coaches</p><p> 14. Conclusion</p><p> Three different approaches; Code of ethics</p><p> <i>Appendix 1: Pro formas for mentors and coaches </i></p><p> <i>Appendix 2: Self-coaching: keeping a journal </i></p><p> <i>Appendix 3: Examples of ground rules </i></p><p> <i>Appendix 4: Passionate learning: a case of reflective learning </i></p><p> <i>Appendix 5: Questions for reflective dialogue </i></p><p> <i>Appendix 6: Case study exercises </i></p><p> <i>Notes </i></p>
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