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Synopsis
Outsourcing is now increasingly used as a competitive weapon in today's global economy. The Outsourcing Handbook is a step-by-step guide to the whole outsourcing process. It describes each stage or phase of strategic outsourcing, and looks at key factors in the success of a project as well as problem areas and potential pitfalls. Highly practical, it provides an objective, repeatable process that allows organizations to maximize returns on outsourcing investments. Unlike most outsourcing books, it takes a process-oriented, actionable, and structured approach to understanding the intricacies of constructing, managing, and even terminating, an outsourcing engagement.
"synopsis" may belong to another edition of this title.
About the Authors
Mark J Power is President of ROS Incorporated, an outsourcing education, process and consultancy company based in Chicago, Illinois. For over 15 years he has designed, implemented and managed multimillion-dollar manufacturing, IT and BPO outsourcing initiatives around the globe.
Mark is a pioneer in the outsourcing education field as the designer and instructor of the Outsourcing Certificate and Outsourcing Boot Camp university accredited education series. Mark's multimedia-based Strategic Outsourcing Framework education series has been sold in 12 countries around the globe.
Kevin DeSouza is on the faculty of the Information School at the University of Washington. He was previously Director of the Institute for Engaged Business Research, a think tank of the Engaged Enterprise, a strategy consulting firm with expertise in the areas of knowledge management, crisis management, strategic deployment of information systems, and government and competitive intelligence assignments.
Kevin DeSouza is the author of Managing Knowledge with Artificial Intelligence, and co-author of Managing Information in Complex Organisations and Engaged Knowledge Management. He is also the editor of New Frontiers of Knowledge Management. Kevin currently serves as a Senior Strategic Adviser to the Engaged Enterprise.
Carlo Bonifazi is co-founder and Vice-President of ROS Incorporated. Carlo has 20 years' experience in diverse technology-related fields and has lead numerous global outsourcing product development and IT initiatives including CTI application development, network infrastructure, telecommunications, security, CRM and ERP implementations.
Excerpt. © Reprinted by permission. All rights reserved.
1 Ten common traps of outsourcing
The ten common traps
How to manage outsourcing engagements successfully
2 The outsourcing life cycle
Stages of outsourcing
Things to bear in mind
3 Strategic assessment
Four elements of strategic assessment
Business-value assessment
Operational assessment
Financial assessment
Risk assessment
Integrating the four risk elements -- the business case
Conclusion and checklist
4 Defining your needs
An in-depth look at operational assessment
Outsourcing strategies
Defining the needs
Conclusion and checklist
5 Vendor assessment
Types of vendor
Response to the RFP and SOW
The process of vendor assessment
Common errors when choosing vendors
Conclusion and checklist
6 Negotiation and contract management
Negotiation management
Contract management
Conclusion and checklist
7 Project initiation and project transition
Project initiation
Project transition
Key considerations
Conclusion and checklist
8 Managing the relationship
Work administration
Communication management
Knowledge management
Personnel management
Financial management
Conclusion and checklist
9 Continuing, modifying or terminating the arrangement
The argument for continuing
Events that call for evaluation
Modification or exit strategies
Common decision errors
The exit strategy
Conclusion and checklist
10 Back on the dance floor -- repeating the process
Knowledge management
Metrics
Outsourcing Management Maturity Model (OMMM)
Relationship management office (RMO)
Conclusion
11 Industry best practices
Best practices
The future of outsourcing
Final comments
"About this title" may belong to another edition of this title.
- PublisherKogan Page
- Publication date2006
- ISBN 10 0749444304
- ISBN 13 9780749444303
- BindingHardcover
- LanguageEnglish
- Edition number1
- Number of pages240
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