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Synopsis
Outsourcing is now increasingly used as a competitive weapon in today's global economy. <i>The Outsourcing Handbook </i>is a step-by-step guide to the whole outsourcing process. It describes each stage or phase of strategic outsourcing, and looks at key factors in the success of a project as well as problem areas and potential pitfalls. Highly practical, it provides an objective, repeatable process that allows organizations to maximize returns on outsourcing investments. Unlike most outsourcing books, it takes a process-oriented, actionable, and structured approach to understanding the intricacies of constructing, managing, and even terminating, an outsourcing engagement.
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About the Authors
<p>Mark J Power is President of ROS Incorporated, an outsourcing education, process and consultancy company based in Chicago, Illinois. For over 15 years he has designed, implemented and managed multimillion-dollar manufacturing, IT and BPO outsourcing initiatives around the globe.<br><br> Mark is a pioneer in the outsourcing education field as the designer and instructor of the Outsourcing Certificate and Outsourcing Boot Camp university accredited education series. Mark's multimedia-based Strategic Outsourcing Framework education series has been sold in 12 countries around the globe.</p>
<p><b>Kevin DeSouza</b> is on the faculty of the Information School at the University of Washington. He was previously Director of the Institute for Engaged Business Research, a think tank of the Engaged Enterprise, a strategy consulting firm with expertise in the areas of knowledge management, crisis management, strategic deployment of information systems, and government and competitive intelligence assignments.<br><br><b>Kevin DeSouza </b>is the author of <i>Managing Knowledge with Artificial Intelligence</i>, and co-author of <i>Managing Information in Complex </i><i>Organisations</i> and <i> Engaged Knowledge Management</i>. He is also the editor of <i>New Frontiers of Knowledge Management</i>. Kevin currently serves as a Senior Strategic Adviser to the Engaged Enterprise.</p>
Carlo Bonifazi is co-founder and Vice-President of ROS Incorporated. Carlo has 20 years' experience in diverse technology-related fields and has lead numerous global outsourcing product development and IT initiatives including CTI application development, network infrastructure, telecommunications, security, CRM and ERP implementations.
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<p><b>1 Ten common traps of outsourcing</b><br><br> The ten common traps<br><br> How to manage outsourcing engagements successfully<br><br> <b>2 The outsourcing life cycle </b><br><br> Stages of outsourcing<br><br> Things to bear in mind<br><br> <b>3 Strategic assessment</b><br><br> Four elements of strategic assessment<br><br> Business-value assessment<br><br> Operational assessment<br><br> Financial assessment<br><br> Risk assessment<br><br> Integrating the four risk elements -- the business case<br><br> Conclusion and checklist<br><br> <b>4 Defining your needs </b><br><br> An in-depth look at operational assessment<br><br> Outsourcing strategies<br><br> Defining the needs<br><br> Conclusion and checklist<br><br> <b>5 Vendor assessment </b><br><br> Types of vendor<br><br> Response to the RFP and SOW<br><br> The process of vendor assessment<br><br> Common errors when choosing vendors<br><br> Conclusion and checklist<br><br> <b>6 Negotiation and contract management </b><br><br> Negotiation management<br><br> Contract management<br><br> Conclusion and checklist<br><br> <b>7 Project initiation and project transition </b><br><br> Project initiation<br><br> Project transition<br><br> Key considerations<br><br> Conclusion and checklist<br><br> <b>8 Managing the relationship </b><br><br> Work administration<br><br> Communication management<br><br> Knowledge management<br><br> Personnel management<br><br> Financial management<br><br> Conclusion and checklist<br><br> <b>9 Continuing, modifying or terminating the arrangement </b><br><br> The argument for continuing<br><br> Events that call for evaluation<br><br> Modification or exit strategies<br><br> Common decision errors<br><br> The exit strategy<br><br> Conclusion and checklist<br><br> <b>10 Back on the dance floor -- repeating the process</b><br><br> Knowledge management<br><br> Metrics<br><br> Outsourcing Management Maturity Model (OMMM)<br><br> Relationship management office (RMO)<br><br> Conclusion<br><br> <b>11 Industry best practices</b><br><br> Best practices<br><br> The future of outsourcing<br><br> Final comments</p>
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