The Handbook of Management and Leadership: A Guide to Managing for Results - Softcover

Armstrong, Michael; Stephens, Tina

Softcover

ISBN 10: 0749443448 ISBN 13: 9780749443443

Publisher: Kogan Page, 2005

Synopsis

The Handbook of Management and Leadership provides guidance on the processes of management and leadership with particular reference to what managers and aspiring managers need to know about the skills of management and approaches to effective leadership. The book also deals with three other important areas of management: change management, continuous improvement and the achievement of high levels of customer service. The book is aligned to the professional standards of the Chartered Institute of Personnel and Development (CIPD) for Managing for Results which is one of the main sections of the Leadership and Management set of standards. It therefore provides a complete presentation of all that students need to know to pass that examination, which is an essential portal to chartered membership of the CIPD. It also deals with the subject areas covered by the Management Standards Centre.

About this title

About the Authors

Michael Armstrong is the UK's bestselling author of Human Resource Management books including Armstrong's Handbook of Human Resource Management Practice, Armstrong's Handbook of Strategic Human Resource Management, Armstrong's Handbook of Reward Management Practice and Armstrong's Handbook of Performance Management and several other titles published by Kogan Page. His books have sold over a million copies and have been translated into twenty-one languages.

Michael Armstrong is a Companion and former Chief Examiner of the Chartered Institute of Personnel and Development (CIPD), a managing partner of E-Reward and an independent management consultant. Prior to this he was an HR director of a publishing company. He is based in London, UK.

Tina Stephens is a specialist in employee reward and in management and leadership development. A Chartered Fellow of the Chartered Institute of Personnel and Development her career spans management roles in the private and higher education sectors. She currently works as an independent consultant, writer and broadcaster. She has significant experience in management education and development gained as a tutor, line manager and currently from working with numerous employers as they develop both their management and their organizations.

She has been a tutor for Employee Reward and is Chief Examiner (Employee Reward) for the Chartered Institute of Personnel and Development and a CIPD examiner for Managing for Results. She is the co-author of The Handbook of Management and Leadership and A Handbook of Employee Reward Management and Practice, both published by Kogan Page.

Excerpt. © Reprinted by permission. All rights reserved.

The Practice of Management: *The nature of management; *The role of the manager; *Leadership; *Making things; *Managerial activities; *Managerial approaches; *Strategic management; *Systems and process management; *Management development. Delivering Change: *The process of change; *The context of change.

Enhancing Customer Relations: *The basis of customer service; *Approaches to customer service; *Achieving high levels of customer service. Enabling continuous improvement: *Continuous improvement; *Quality management.

Edition details

• Publisher: Kogan Page
• Publication date: 2005
• Language: English
• ISBN 10: 0749443448
• ISBN 13: 9780749443443
• Binding: Paperback
• Edition number: 1
• Number of pages: 256