Change Management Excellence: Using the Four Intelligences for Sucessful Organizational Change - Softcover

COOK, Sarah

Softcover

ISBN 10: 0749440333 ISBN 13: 9780749440336

Publisher: Kogan Page, 2004

Synopsis

In a constantly changing environment, businesses need to innovate and re-generate if they are to remain competitive. This book is intended to provide practical guidance on how to manage change successfully, be it large scale, such as cultural change, or slower, incremental change.

Using the "compass of the intelligences", a unique device developed by the authors, Change Management Excellence shows the reader how to lead and navigate change by employing business, political, spiritual and emotional intelligence. Contents include:

the business context for change

the political environment and internal barriers to change

developing a vision of the future

recognizing and dealing with emotional reactions to change

creating and implementing innovative ideas

sustaining and embedding change

Practical in approach, Change Management Excellence includes chapter-by-chapter checklists for the reader to use when implementing change. Written in an engaging style, it is also packed with international case studies illustrating how companies have successfully managed change.

About this title

About the Authors

Sarah Cook is Managing Director of the Stairway Consultancy, customer service specialists. She is the author of The Essential Guide to Employee Engagement, Change Management Excellence, Customer Care Excellence and Practical Benchmarking, all published by Kogan Page.

Steve Macaulay is a management development consultant at Cranfield School of Management. He has worked in telecommunications and IT where he has headed several successful change management programmes.

Excerpt. © Reprinted by permission. All rights reserved.

1 The change leadership compass

The change compass; Business intelligence (BQ); Emotional intelligence (EQ); Spiritual intelligence (SQ); Political intelligence (PQ); Developing the intellects needed to help lead change; How do you handle change?; Practising the development of potential; Conclusion; Assessing where you fit on the change leadership compass

2 Introduction to business intelligence (BQ)

Defining BQ; Using BQ to inform change; A new way of doing business; Increased stakeholder demands; The psychological contract; Using BQ to introduce change; Types of change; The rate of failure of change; Pitfalls in change management and how these can be avoided; A cautionary word about BQ

3 Developing BQ

Increasing your business awareness; Steps you can take to increase your BQ; A business framework for change; Where are we now?; Where do we want to be?

How will we get there?; Terminology

4 Auditing the external and internal environment

The macro and micro environment; PESTEL; The near environment; Supplier analysis; Emergent opportunities; Internal analysis; Resources; Culture audit; Things to do

5 Strategic analysis

SWOT analysis; Developing a vision of the future; Identifying long-term goals; Values and behaviours; Developing strategies to achieve goals; Profitable growth; Scenario planning -- what if?; Structure; Getting there

6 Implementing change

Planning for change implementation; Project managing change

7 What is spiritual intelligence (SQ)?

Defining SQ; The pathway to creating SQ

8 How SQ can help in times of change

The stages of change; When to display strong SQ; The need for meaning and purpose

9 Identifying and developing SQ

Benefits of SQ in organizations; Reasons why SQ has become so important; SQ and creativity; The learning organization; Examples of SQ in organizations; Increasing your SQ; Aspects of SQ; Practical things to do to develop SQ; Purpose and values

1 Creating your personal vision

Defining a personal vision; Why having a personal vision is important; Finding your purpose; Identifying your purpose

11 Creating your personal values

Personal values and how they help during change; Identifying your personal values; Prioritizing values

12 Creating organizational vision and values and bringing them to life

Why vision and values are helpful during change; A process for developing a vision for an organization; Identifying organizational values; Defining behaviours that drive our values; Translating values into behaviours; How values and behaviours create a sense of responsibility; Assess your organization's values

13 An introduction to political intelligence (PQ)

Defining PQ; The importance of PQ during change; Typical reactions during change; A model of PQ

14 Increasing your PQ

Identifying stakeholders; The stakeholders' stance; Recognizing driving forces and restraining forces; Individuals' drive to action and positivity; Recognizing your own and others' power bases; Assessing your own and others' power base

15 Influencing others during change

Intention versus impact; Influencing styles; Dealing with change terrorists, victims and 'yes men'; Which style of influence do you use most?

16 Influence strategies during change

Influence strategies; Assess your use of influencing strategies; Negotiation skills during change; Stages of negotiation; Critical mistakes in negotiating change; Dealing with conflict during change; Personality differences within the team; Lack of interpersonal skills; Role conflict, lack of clear objectives; Poor communication; Change and uncertainty; Lack of openness and shared values; Strategies to manage conflict effectively; Handling conflict in summary; Developing your PQ through mentoring and coaching

17 What is EQ and how can it help during change?

Defining EQ; The difference between the emotional and rational brain; Tuning into emotional information; How EQ can help during change; EQ and transformational change; EQ and well-being; Varying effectiveness of leaders during change; Relationship between change leadership competencies and EQ

18 Assessing your EQ

19 How to increase your self-awareness

Self-awareness; Practical activities for improving your self-awareness

2 How to increase your self-confidence

Self-confidence; Practical activities for increasing your self-confidence

21 How to increase your self-discipline

Self-discipline and managing your emotions; Self-discipline and managing your stress levels; Practical activities for increasing your self-discipline

22 How to increase your empathy

Empathy; Practical activities for increasing your empathy

23 How to take a positive stance on change

Optimism; Pessimists; Reckless optimists; Pragmatic optimists; Happiness; Practical activities for increasing your optimism

24 How to increase socially responsible change

Social responsibility; How social responsibility helps during change; Activities involving social responsibility

25 Gearing up to change -- final thoughts

Common blocks inhibiting change; Success factors supporting change; Conclusion

Edition details

• Publisher: Kogan Page
• Publication date: 2004
• ISBN 10: 0749440333
• ISBN 13: 9780749440336
• Binding: Paperback
• Language: English
• Edition number: 1
• Number of pages: 240