Shut Up and Listen!: The Truth About How to Communicate at Work - Softcover

Cooper, Cary; Theobald, Theo

Softcover

ISBN 10: 0749440244 ISBN 13: 9780749440244

Publisher: Kogan page, 2004

Synopsis

Praise and Reviews

`Cary Cooper has taught me a lot about communication - this book is a bonus!`

Shirley Conran

`A though subject, tackled in a fascinating and entertaining way, offering an insight into some of the top managerial minds in business today`

Emma Worthington, Series Editor, BBC

In a no-nonsense way Shut Up and Listen! tackles the nuts and bolts of communication at work with startling honesty and an avalanche of practical tips. The author's views are supported by comment from and impressive line-up of experts, whose communication strategies drive a range of successful organizations, such as Microsoft, the BBC, Nokia, Arsenal FC, Sainsbury's, HSBC and the Samaritans.

Shut Up and Listen! has something for all those who face the difficult challenge of making themselves heard in a multi-delivery-channel business world - whether trying to negotiate a pay rise or struggling to put the WOW factor into a presentation.

So if you're fed up of the fads and fashions of commercial life then take a trip back to basics.

This isn't coalface, it's the coal!

About this title

About the Authors

Sir Cary Cooper, CBE, is the 50th Anniversary Professor of Organizational Psychology and Health at the ALLIANCE Manchester Business School. Based in Macclesfield, UK, he is also the Chair of the National Forum for Health and Wellbeing at Work.

He was President of the CIPD, the British Academy of Management, RELATE and Institute of Welfare. He has been voted the Most Influential HR Thinker by HR Magazine and is a Fellow of the American Academy of Management.

He is President of the British Academy of Management, is a Companion of the Chartered Management Institute and one of the first UK based Fellows of the (American) Academy of Management. He is also the President of the Institute of Welfare and Chair of the UK's Academy of Social Sciences.

He is a leading commentator on workplace issues and wellbeing, having authored and edited numerous books and articles on the subject, as well as being a frequent contributor to national newspapers, TV and radio.

He was made a Commander of the British Empire (CBE) by the Queen in 2001 for his contribution to occupational health, and awarded a Knighthood by the Queen in 2014 for his contribution to the social sciences.

Theo Theobald is a freelance writer and business consultant with a track record that includes six years in senior sales and marketing management positions with the BBC and a creative writing career embracing major internet and audio production. In 2001 he started his own company, Shocktactic Ltd, and has undertaken major writing and production projects for a host of organisations such as the BBC and CIPD. He is the author of On Message and Develop Your Presentation Skills, also published by Kogan Page.

From the Inside Flap

In a no-nonsense way Shut Up and Listen! tackles the nuts and bolts of communication at work with startling honesty and an avalanche of practical tips. The author's views are supported by comment from and impressive line-up of experts, whose communication strategies drive a range of successful organizations, such as Microsoft, the BBC, Nokia, Arsenal FC, Sainsbury's, HSBC and the Samaritans.

Shut Up and Listen! has something for all those who face the difficult challenge of making themselves heard in a multi-delivery-channel business world - whether trying to negotiate a pay rise or struggling to put the WOW factor into a presentation.

So if you're fed up of the fads and fashions of commercial life then take a trip back to basics.

This isn't coalface, it's the coal!

Excerpt. © Reprinted by permission. All rights reserved.

Part 1 Insight

1 Revelations

The truth about honesty, charisma, storytelling and more

2 What kind of communicator are you?

The truth about your individual style

Part 2 How to...

Introduction

3 The truth about reading

How to, when to. Getting the most out of what you read.

4 The truth about writing

Context, grammar, tone of voice and use of plain English

5 Persuasion

Learn through advertising -- read the case study -- try it for yourself

6 Writing -- the rules of the tools

How to write email, text and web copy

7 Listening

How and when

8 Talking

How and when

9 Listening and talking -- the rules of the tools

10 Feeling

First impressions, body language, culture

Part 3 Planning for success

11 Planning

Auditing, ditching the time wasters, targeting and achieving

12 Six simple strategies

Ways to implement your plan

Edition details

• Publisher: Kogan page
• Publication date: 2004
• Language: English
• ISBN 10: 0749440244
• ISBN 13: 9780749440244
• Binding: Paperback
• Edition number: 1
• Number of pages: 192