Crash Course in Managing People (Crash Course Series) - Softcover

Clegg, Brian; Birch, Paul

Softcover

ISBN 10: 0749438347 ISBN 13: 9780749438340

Publisher: Kogan page, 2002

Synopsis

A structurerd easy-to-use way to improve managerial skills fast. <i>Crash Course in Managing People </i>explains the key elements that make for effective management then gives a programme of 150 exercises and techniques to develop managerial skills. A CD-ROM contains additional techniques together with interactive Web links.

About this title

About the Authors

<p>Brian Clegg is a journalist and creativity consultant. He is a well known writer both in traditional media and on the World Wide Web. He worked at British Airways for 17 years. In 1984 became one of the airline's first PC programmers. While at BA he developed a considerable interest in business creativity.<br><br> Brian left the airline to established himself as a freelance writer and set up Creativity Unleashed Limited (www.cul.co.uk), a company specialising in consultancy on business creativity and computer usability. He is a regular contributor to PC Week, Personal Computer World, Computer Weekly and the internet-based magazine, V3. and consultant. He can be contacted on email at brian@cul.co.uk<br><br> Recent books have included <i>Instant Time Management</i> (Kogan Page) and an exploration of mankind's enduring fascination with light: Light Years.</p>

Paul Birch is a change and creativity consultant and trainer. One of his previous roles was that of 'Corporate Jester' at British Airways -- an internal consultant who challenges and provokes at all levels of the organisation. A well-known author, he has also written <i>Instant Leadership</i> and co-authored <i>Instant Teamwork</i> and <i>Instant Creativity</i> in the Kogan Page <i>Instant</i> series.

Excerpt. © Reprinted by permission. All rights reserved.

<p>1 Getting the basics<br><br> Managing people?<br><br> Leadership<br><br> Motivation<br><br> Coaching<br><br> Interviewing<br><br> Getting started<br><br> 2 Work plan<br><br> Introducing the course<br><br> Checklist<br><br> 3 The course<br><br> Unit 1: A taster<br><br> 1.1 Exercise: Understanding your style<br><br> 1.2 Technique: Culture<br><br> 1.3 Technique: Creating a team<br><br> 1.4 Exercise: Becoming a figure-of-eight person<br><br> 1.5 Exercise: It's catching<br><br> Unit 2: Inspiration<br><br> 2.1 Technique: Charisma<br><br> 2.2 Technique: Being an inspiration<br><br> 2.3 Exercise/Technique: Getting your inspiration<br><br> 2.4 Technique: Learning to love your business and staff<br><br> 2.5 Technique: Learning to love your customers and suppliers<br><br> Unit 3: Leader as navigator: strategy and direction<br><br> 3.1 Exercise: Leadership and management<br><br> 3.2 Exercise/Technique: Vision and mission<br><br> 3.3 Technique: Strategy<br><br> 3.4 Exercise/Technique: Setting goals<br><br> 3.5 Exercise/Technique: Developing a business plan<br><br> Unit 4: The murderous meeting<br><br> 4.1 Exercise/Technique: Meetings and how to chair them<br><br> 4.2 Exercise/Technique: Meetings and how to develop them<br><br> 4.3 Exercise/Technique: Meetings and how to kill them<br><br> 4.4 Exercise: Visible improvement<br><br> 4.5 Technique: Break time<br><br> Unit 5: It's hard at the top: dealing with stress<br><br> 5.1 Exercise/Technique: Using stress<br><br> 5.2 Exercise: Learning to relax<br><br> 5.3 Technique: Get fit<br><br> 5.4 Exercise/Technique: Getting beneath anxiety<br><br> 5.5 Exercise/Technique: Stop and think<br><br> Unit 6: Words, words: communicating<br><br> 6.1 Exercise/Technique: Conversations<br><br> 6.2 Technique: Networking<br><br> 6.3 Technique: Publish or be damned<br><br> 6.4 Exercise: Eye eye<br><br> 6.5 Exercise: Open questions<br><br> Unit 7: Knowledge is power<br><br> 7.1 Exercise/Technique: Technical competence<br><br> 7.2 Exercise/Technique: Knowing your competitors and customers<br><br> 7.3 Technique: Knowing your people<br><br> 7.4 Technique: Knowing yourself<br><br> 7.5 Technique: Keeping abreast<br><br> Unit 8: Responsibility and influence<br><br> 8.1 Exercise/Technique: Taking responsibility<br><br> 8.2 Technique: Teaching responsibility<br><br> 8.3 Technique: How to be an ideal leader<br><br> 8.4 Technique: Saying 'No'<br><br> 8.5 Exercise: Two-faced management<br><br> Unit 9: Reward and recognition<br><br> 9.1 Technique: Arrivals<br><br> 9.2 Technique: Reward<br><br> 9.3 Technique: Recognition<br><br> 9.4 Exercise/Technique: Somewhere to go<br><br> 9.5 Technique: Small gifts and big sums<br><br> Unit 10: Injecting energy<br><br> 10.1 Exercise/Technique: Energy<br><br> 10.2 Technique: Leading a team over time<br><br> 10.3 Exercise: Being obsessive<br><br> 10.4 Technique: Being ubiquitous<br><br> 10.5 Technique: Warm-ups<br><br> Unit 11: Embracing change<br><br> 11.1 Technique: Creating change<br><br> 11.2 Technique: Change control<br><br> 11.3 Technique: Change as motivator<br><br> 11.4 Exercise/Technique: Motivational marketing<br><br> 11.5 Exercise/Technique: The hardest cut<br><br> Unit 12: Beating the system<br><br> 12.1 Technique: Destroying the system from the inside<br><br> 12.2 Exercise/Technique: Bureaucracy and how to develop it<br><br> 12.3 Exercise/Technique: Bureaucracy and how to kill it<br><br> 12.4 Exercise/Technique: Making it sane<br><br> 12.5 Technique: Doing yourself out of a job<br><br> Unit 13: Messages: more communicating<br><br> 13.1 Exercise/Technique: E-motivation<br><br> 13.2 Exercise: The genuine article<br><br> 13.3 Technique: Giving feedback<br><br> 13.4 Exercise: Your body<br><br> 13.5 Exercise: Non-verbal replies<br><br> Unit 14: Delegation and trust<br><br> 14.1 Technique: Delegation<br><br> 14.2 Technique: Responsibility<br><br> 14.3 Technique: Recognized authority<br><br> 14.4 Exercise: Managing George<br><br> 14.5 Technique: Backing off<br><br> Unit 15: The right person for the right job<br><br> 15.1 Technique: 360 degree appraisals<br><br> 15.2 Technique: Appropriate appraisal<br><br> 15.3 Exercise/Technique: Catch them doing it right<br><br> 15.4 Exercise: What do they look like?<br><br> 15.5 Exercise/Technique: Assessing test results<br><br> Unit 16: Difficult cases and troublemakers<br><br> 16.1 Exercise: Daggers drawn<br><br> 16.2 Technique: Confronting troublemakers<br><br> 16.3 Exercise: The earnest objector<br><br> 16.4 Exercise: Playing favourites<br><br> 16.5 Technique: Reluctance to improve<br><br> Unit 17: Putting on a show<br><br> 17.1 Exercise/Technique: Risk and failure<br><br> 17.2 Technique: Energy transfer<br><br> 17.3 Technique: Lasers and dry ice<br><br> 17.4 Technique: Quality content<br><br> 17.5 Technique: Spice it up<br><br> Unit 18: You can't motivate<br><br> 18.1 Technique: Contributors<br><br> 18.2 Exercise: Do it themselves<br><br> 18.3 Technique: Perspective shift<br><br> 18.4 Technique: Personal projects<br><br> 18.5 Exercise/Technique: Overcoming a lifetime of learning<br><br> Unit 19: Training and learning<br><br> 19.1 Technique: Developing others<br><br> 19.2 Technique: Train tracks<br><br> 19.3 Technique: Train strain<br><br> 19.4 Technique: Knowing what you know<br><br> 19.5 Technique: Learning and learning styles<br><br> Unit 20: The F word<br><br> 20.1 Exercise/Technique: Portfolio matching<br><br> 20.2 Technique: The tea bag<br><br> 20.3 Technique: Celebration time<br><br> 20.4 Exercise/Technique: The F word<br><br> 20.5 Exercise: Building relationships<br><br> Unit 21: Pitching it right<br><br> 21.1 Technique: Stretch but don't stress<br><br> 21.2 Technique: Being realistic<br><br> 21.3 Technique: Being unrealistic<br><br> 21.4 Technique: Establishing pace<br><br> 21.5 Technique: 'I can't do it'<br><br> Unit 22: Coaching in all directions<br><br> 22.1 Exercise: Coaching outside work<br><br> 22.2 Technique: Coaching with others<br><br> 22.3 Exercise/Technique: Coaching your boss<br><br> 22.4 Technique: Coaching your peers<br><br> 22.5 Technique: Coaching yourself<br><br> Unit 23: Modelling the role<br><br> 23.1 Exercise/Technique: Watch my feet, not my lips<br><br> 23.2 Technique: Honesty is the best policy<br><br> 23.3 Exercise/Technique: Going the extra mile<br><br> 23.4 Technique: Love<br><br> 23.5 Technique: Role models<br><br> Unit 24: Preparation for interviews<br><br> 24.1 Exercise/Technique: Understanding the job<br><br> 24.2 Exerxise/Technique: Sifting application<br><br> 24.3 Technique: Information checklist<br><br> 24.4 Technique: Environment checklist<br><br> 24.5 Selling checklist<br><br> Unit 25: Notes and listening<br><br> 25.1 Technique: Ask them<br><br> 25.2 Technique: What did I say?<br><br> 25.3 Technique: Checking for understanding<br><br> 25.4 Exercise/Technique: Great note taking<br><br> 25.5 Exercise/Technique: Using silence<br><br> Unit 26: Decisions and choices<br><br> 26.1 Exercise: Decisions, decisions, decisions<br><br> 26.2 Exercise/Technique: Setting criteria<br><br> 26.3 Exercise/Technique: Simple option evaluation<br><br> 26.4 Exercise/Technique: Sophisticated option evaluation<br><br> 26.5 Technique: Comparing apples and oranges<br><br> Unit 27: Coping with time<br><br> 27.1 Exercise/Technique: Diaries<br><br> 27.2 Exercise/Technique: Mastering time<br><br> 27.3 Technique: Marking time<br><br> 27.4 Exercise: Now is all you can do<br><br> 27.5 Technique: Quick results<br><br> Unit 28: Questions, questions<br><br> 28.1 Personality and skills<br><br> 28.2 Business awareness and teamwork<br><br> 28.3 Leadership and manageability<br><br> 28.4 Self-starter and creativity<br><br> 28.5 Shocks and analytical thinking<br><br> Unit 29: Removing demotivators<br><br> 29.1 Exercise: Money, money, money<br><br> 29.2 Technique: Promises, promises<br><br> 29.3 Technique: The rumour mill<br><br> 29.4 Technique: No secrets<br><br> 29.5 Exercise/Technique: Positive visualization<br><br> Unit 30: Subtle inspiration<br><br> 30.1 Technique: Own pocket<br><br> 30.2 Technique: Taskforce opportunities<br><br> 30.3 Exercise/Technique: What's in it for me?<br><br> 30.4 Exercise/Technique: Ambience chasers<br><br> 30.5 Technique: On the up<br><br> 4 Review<br><br> Pulling it together<br><br> Collected reading list<br><br> Appendix<br><br> Techniques with high personal development ratings<br><br> Techniques with high leadership ratings<br><br> Techniques with high motivation ratings<br><br> Techniques with high coaching ratings<br><br> Techniques with high interviewing ratings<br><br> Techniques with high fun ratings<br><br> Index<br><br> 1 Getting the basics<br><br> Managing people?<br><br> Leadership<br><br> Motivation<br><br> Coaching<br><br> Interviewing<br><br> Getting started<br><br> 2 Work plan<br><br> Introducing the course<br><br> Checklist<br><br> 3 The course<br><br> Unit 1: A taster<br><br> 1.1 Exercise: Understanding your style<br><br> 1.2 Technique: Culture<br><br> 1.3 Technique: Creating a team<br><br> 1.4 Exercise: Becoming a figure-of-eight person<br><br> 1.5 Exercise: It's catching<br><br> Unit 2: Inspiration<br><br> 2.1 Technique: Charisma<br><br> 2.2 Technique: Being an inspiration<br><br> 2.3 Exercise/Technique: Getting your inspiration<br><br> 2.4 Technique: Learning to love your business and staff<br><br> 2.5 Technique: Learning to love your customers and suppliers<br><br> Unit 3: Leader as navigator: strategy and direction<br><br> 3.1 Exercise: Leadership and management<br><br> 3.2 Exercise/Technique: Vision and mission<br><br> 3.3 Technique: Strategy<br><br> 3.4 Exercise/Technique: Setting goals<br><br> 3.5 Exercise/Technique: Developing a business plan<br><br> Unit 4: The murderous meeting<br><br> 4.1 Exercise/Technique: Meetings and how to chair them<br><br> 4.2 Exercise/Technique: Meetings and how to develop them<br><br> 4.3 Exercise/Technique: Meetings and how to kill them<br><br> 4.4 Exercise: Visible improvement<br><br> 4.5 Technique: Break time<br><br> Unit 5: It's hard at the top: dealing with stress<br><br> 5.1 Exercise/Technique: Using stress<br><br> 5.2 Exercise: Learning to relax<br><br> 5.3 Technique: Get fit<br><br> 5.4 Exercise/Technique: Getting beneath anxiety<br><br> 5.5 Exercise/Technique: Stop and think<br><br> Unit 6: Words, words: communicating<br><br> 6.1 Exercise/Technique: Conversations<br><br> 6.2 Technique: Networking<br><br> 6.3 Technique: Publish or be damned<br><br> 6.4 Exercise: Eye eye<br><br> 6.5 Exercise: Open questions<br><br> Unit 7: Knowledge is power<br><br> 7.1 Exercise/Technique: Technical competence<br><br> 7.2 Exercise/Technique: Knowing your competitors and customers<br><br> 7.3 Technique: Knowing your people<br><br> 7.4 Technique: Knowing yourself<br><br> 7.5 Technique: Keeping abreast<br><br> Unit 8: Responsibility and influence<br><br> 8.1 Exercise/Technique: Taking responsibility<br><br> 8.2 Technique: Teaching responsibility<br><br> 8.3 Technique: How to be an ideal leader<br><br> 8.4 Technique: Saying 'No'<br><br> 8.5 Exercise: Two-faced management<br><br> Unit 9: Reward and recognition<br><br> 9.1 Technique: Arrivals<br><br> 9.2 Technique: Reward<br><br> 9.3 Technique: Recognition<br><br> 9.4 Exercise/Technique: Somewhere to go<br><br> 9.5 Technique: Small gifts and big sums<br><br> Unit 10: Injecting energy<br><br> 10.1 Exercise/Technique: Energy<br><br> 10.2 Technique: Leading a team over time<br><br> 10.3 Exercise: Being obsessive<br><br> 10.4 Technique: Being ubiquitous<br><br> 10.5 Technique: Warm-ups<br><br> Unit 11: Embracing change<br><br> 11.1 Technique: Creating change<br><br> 11.2 Technique: Change control<br><br> 11.3 Technique: Change as motivator<br><br> 11.4 Exercise/Technique: Motivational marketing<br><br> 11.5 Exercise/Technique: The hardest cut<br><br> Unit 12: Beating the system<br><br> 12.1 Technique: Destroying the system from the inside<br><br> 12.2 Exercise/Technique: Bureaucracy and how to develop it<br><br> 12.3 Exercise/Technique: Bureaucracy and how to kill it<br><br> 12.4 Exercise/Technique: Making it sane<br><br> 12.5 Technique: Doing yourself out of a job<br><br> Unit 13: Messages: more communicating<br><br> 13.1 Exercise/Technique: E-motivation<br><br> 13.2 Exercise: The genuine article<br><br> 13.3 Technique: Giving feedback<br><br> 13.4 Exercise: Your body<br><br> 13.5 Exercise: Non-verbal replies<br><br> Unit 14: Delegation and trust<br><br> 14.1 Technique: Delegation<br><br> 14.2 Technique: Responsibility<br><br> 14.3 Technique: Recognized authority<br><br> 14.4 Exercise: Managing George<br><br> 14.5 Technique: Backing off<br><br> Unit 15: The right person for the right job<br><br> 15.1 Technique: 360 degree appraisals<br><br> 15.2 Technique: Appropriate appraisal<br><br> 15.3 Exercise/Technique: Catch them doing it right<br><br> 15.4 Exercise: What do they look like?<br><br> 15.5 Exercise/Technique: Assessing test results<br><br> Unit 16: Difficult cases and troublemakers<br><br> 16.1 Exercise: Daggers drawn<br><br> 16.2 Technique: Confronting troublemakers<br><br> 16.3 Exercise: The earnest objector<br><br> 16.4 Exercise: Playing favourites<br><br> 16.5 Technique: Reluctance to improve<br><br> Unit 17: Putting on a show<br><br> 17.1 Exercise/Technique: Risk and failure<br><br> 17.2 Technique: Energy transfer<br><br> 17.3 Technique: Lasers and dry ice<br><br> 17.4 Technique: Quality content<br><br> 17.5 Technique: Spice it up<br><br> Unit 18: You can't motivate<br><br> 18.1 Technique: Contributors<br><br> 18.2 Exercise: Do it themselves<br><br> 18.3 Technique: Perspective shift<br><br> 18.4 Technique: Personal projects<br><br> 18.5 Exercise/Technique: Overcoming a lifetime of learning<br><br> Unit 19: Training and learning<br><br> 19.1 Technique: Developing others<br><br> 19.2 Technique: Train tracks<br><br> 19.3 Technique: Train strain<br><br> 19.4 Technique: Knowing what you know<br><br> 19.5 Technique: Learning and learning styles<br><br> Unit 20: The F word<br><br> 20.1 Exercise/Technique: Portfolio matching<br><br> 20.2 Technique: The tea bag<br><br> 20.3 Technique: Celebration time<br><br> 20.4 Exercise/Technique: The F word<br><br> 20.5 Exercise: Building relationships<br><br> Unit 21: Pitching it right<br><br> 21.1 Technique: Stretch but don't stress<br><br> 21.2 Technique: Being realistic<br><br> 21.3 Technique: Being unrealistic<br><br> 21.4 Technique: Establishing pace<br><br> 21.5 Technique: 'I can't do it'<br><br> Unit 22: Coaching in all directions<br><br> 22.1 Exercise: Coaching outside work<br><br> 22.2 Technique: Coaching with others<br><br> 22.3 Exercise/Technique: Coaching your boss<br><br> 22.4 Technique: Coaching your peers<br><br> 22.5 Technique: Coaching yourself<br><br> Unit 23: Modelling the role<br><br> 23.1 Exercise/Technique: Watch my feet, not my lips<br><br> 23.2 Technique: Honesty is the best policy<br><br> 23.3 Exercise/Technique: Going the extra mile<br><br> 23.4 Technique: Love<br><br> 23.5 Technique: Role models<br><br> Unit 24: Preparation for interviews<br><br> 24.1 Exercise/Technique: Understanding the job<br><br> 24.2 Exerxise/Technique: Sifting application<br><br> 24.3 Technique: Information checklist<br><br> 24.4 Technique: Environment checklist<br><br> 24.5 Selling checklist<br><br> Unit 25: Notes and listening<br><br> 25.1 Technique: Ask them<br><br> 25.2 Technique: What did I say?<br><br> 25.3 Technique: Checking for understanding<br><br> 25.4 Exercise/Technique: Great note taking<br><br> 25.5 Exercise/Technique: Using silence<br><br> Unit 26: Decisions and choices<br><br> 26.1 Exercise: Decisions, decisions, decisions<br><br> 26.2 Exercise/Technique: Setting criteria<br><br> 26.3 Exercise/Technique: Simple option evaluation<br><br> 26.4 Exercise/Technique: Sophisticated option evaluation<br><br> 26.5 Technique: Comparing apples and oranges<br><br> Unit 27: Coping with time<br><br> 27.1 Exercise/Technique: Diaries<br><br> 27.2 Exercise/Technique: Mastering time<br><br> 27.3 Technique: Marking time<br><br> 27.4 Exercise: Now is all you can do<br><br> 27.5 Technique: Quick results<br><br> Unit 28: Questions, questions<br><br> 28.1 Personality and skills<br><br> 28.2 Business awareness and teamwork<br><br> 28.3 Leadership and manageability<br><br> 28.4 Self-starter and creativity<br><br> 28.5 Shocks and analytical thinking<br><br> Unit 29: Removing demotivators<br><br> 29.1 Exercise: Money, money, money<br><br> 29.2 Technique: Promises, promises<br><br> 29.3 Technique: The rumour mill<br><br> 29.4 Technique: No secrets<br><br> 29.5 Exercise/Technique: Positive visualization<br><br> Unit 30: Subtle inspiration<br><br> 30.1 Technique: Own pocket<br><br> 30.2 Technique: Taskforce opportunities<br><br> 30.3 Exercise/Technique: What's in it for me?<br><br> 30.4 Exercise/Technique: Ambience chasers<br><br> 30.5 Technique: On the up<br><br> 4 Review<br><br> Pulling it together<br><br> Collected reading list<br><br> Appendix<br><br> Techniques with high personal development ratings<br><br> Techniques with high leadership ratings<br><br> Techniques with high motivation ratings<br><br> Techniques with high coaching ratings<br><br> Techniques with high interviewing ratings<br><br> Techniques with high fun ratings<br><br> Index</p>

Edition details

• Publisher: Kogan page
• Publication date: 2002
• Language: English
• ISBN 10: 0749438347
• ISBN 13: 9780749438340
• Binding: Paperback
• Edition number: 1
• Number of pages: 272