Synopsis
A structurerd easy-to-use way to improve managerial skills fast. Crash Course in Managing People explains the key elements that make for effective management then gives a programme of 150 exercises and techniques to develop managerial skills. A CD-ROM contains additional techniques together with interactive Web links.
"synopsis" may belong to another edition of this title.
About the Authors
Brian Clegg is a journalist and creativity consultant. He is a well known writer both in traditional media and on the World Wide Web. He worked at British Airways for 17 years. In 1984 became one of the airline's first PC programmers. While at BA he developed a considerable interest in business creativity.
Brian left the airline to established himself as a freelance writer and set up Creativity Unleashed Limited (www.cul.co.uk), a company specialising in consultancy on business creativity and computer usability. He is a regular contributor to PC Week, Personal Computer World, Computer Weekly and the internet-based magazine, V3. and consultant. He can be contacted on email at brian@cul.co.uk
Recent books have included Instant Time Management (Kogan Page) and an exploration of mankind's enduring fascination with light: Light Years.
Paul Birch is a change and creativity consultant and trainer. One of his previous roles was that of 'Corporate Jester' at British Airways -- an internal consultant who challenges and provokes at all levels of the organisation. A well-known author, he has also written Instant Leadership and co-authored Instant Teamwork and Instant Creativity in the Kogan Page Instant series.
Excerpt. © Reprinted by permission. All rights reserved.
1 Getting the basics
Managing people?
Leadership
Motivation
Coaching
Interviewing
Getting started
2 Work plan
Introducing the course
Checklist
3 The course
Unit 1: A taster
1.1 Exercise: Understanding your style
1.2 Technique: Culture
1.3 Technique: Creating a team
1.4 Exercise: Becoming a figure-of-eight person
1.5 Exercise: It's catching
Unit 2: Inspiration
2.1 Technique: Charisma
2.2 Technique: Being an inspiration
2.3 Exercise/Technique: Getting your inspiration
2.4 Technique: Learning to love your business and staff
2.5 Technique: Learning to love your customers and suppliers
Unit 3: Leader as navigator: strategy and direction
3.1 Exercise: Leadership and management
3.2 Exercise/Technique: Vision and mission
3.3 Technique: Strategy
3.4 Exercise/Technique: Setting goals
3.5 Exercise/Technique: Developing a business plan
Unit 4: The murderous meeting
4.1 Exercise/Technique: Meetings and how to chair them
4.2 Exercise/Technique: Meetings and how to develop them
4.3 Exercise/Technique: Meetings and how to kill them
4.4 Exercise: Visible improvement
4.5 Technique: Break time
Unit 5: It's hard at the top: dealing with stress
5.1 Exercise/Technique: Using stress
5.2 Exercise: Learning to relax
5.3 Technique: Get fit
5.4 Exercise/Technique: Getting beneath anxiety
5.5 Exercise/Technique: Stop and think
Unit 6: Words, words: communicating
6.1 Exercise/Technique: Conversations
6.2 Technique: Networking
6.3 Technique: Publish or be damned
6.4 Exercise: Eye eye
6.5 Exercise: Open questions
Unit 7: Knowledge is power
7.1 Exercise/Technique: Technical competence
7.2 Exercise/Technique: Knowing your competitors and customers
7.3 Technique: Knowing your people
7.4 Technique: Knowing yourself
7.5 Technique: Keeping abreast
Unit 8: Responsibility and influence
8.1 Exercise/Technique: Taking responsibility
8.2 Technique: Teaching responsibility
8.3 Technique: How to be an ideal leader
8.4 Technique: Saying 'No'
8.5 Exercise: Two-faced management
Unit 9: Reward and recognition
9.1 Technique: Arrivals
9.2 Technique: Reward
9.3 Technique: Recognition
9.4 Exercise/Technique: Somewhere to go
9.5 Technique: Small gifts and big sums
Unit 10: Injecting energy
10.1 Exercise/Technique: Energy
10.2 Technique: Leading a team over time
10.3 Exercise: Being obsessive
10.4 Technique: Being ubiquitous
10.5 Technique: Warm-ups
Unit 11: Embracing change
11.1 Technique: Creating change
11.2 Technique: Change control
11.3 Technique: Change as motivator
11.4 Exercise/Technique: Motivational marketing
11.5 Exercise/Technique: The hardest cut
Unit 12: Beating the system
12.1 Technique: Destroying the system from the inside
12.2 Exercise/Technique: Bureaucracy and how to develop it
12.3 Exercise/Technique: Bureaucracy and how to kill it
12.4 Exercise/Technique: Making it sane
12.5 Technique: Doing yourself out of a job
Unit 13: Messages: more communicating
13.1 Exercise/Technique: E-motivation
13.2 Exercise: The genuine article
13.3 Technique: Giving feedback
13.4 Exercise: Your body
13.5 Exercise: Non-verbal replies
Unit 14: Delegation and trust
14.1 Technique: Delegation
14.2 Technique: Responsibility
14.3 Technique: Recognized authority
14.4 Exercise: Managing George
14.5 Technique: Backing off
Unit 15: The right person for the right job
15.1 Technique: 360 degree appraisals
15.2 Technique: Appropriate appraisal
15.3 Exercise/Technique: Catch them doing it right
15.4 Exercise: What do they look like?
15.5 Exercise/Technique: Assessing test results
Unit 16: Difficult cases and troublemakers
16.1 Exercise: Daggers drawn
16.2 Technique: Confronting troublemakers
16.3 Exercise: The earnest objector
16.4 Exercise: Playing favourites
16.5 Technique: Reluctance to improve
Unit 17: Putting on a show
17.1 Exercise/Technique: Risk and failure
17.2 Technique: Energy transfer
17.3 Technique: Lasers and dry ice
17.4 Technique: Quality content
17.5 Technique: Spice it up
Unit 18: You can't motivate
18.1 Technique: Contributors
18.2 Exercise: Do it themselves
18.3 Technique: Perspective shift
18.4 Technique: Personal projects
18.5 Exercise/Technique: Overcoming a lifetime of learning
Unit 19: Training and learning
19.1 Technique: Developing others
19.2 Technique: Train tracks
19.3 Technique: Train strain
19.4 Technique: Knowing what you know
19.5 Technique: Learning and learning styles
Unit 20: The F word
20.1 Exercise/Technique: Portfolio matching
20.2 Technique: The tea bag
20.3 Technique: Celebration time
20.4 Exercise/Technique: The F word
20.5 Exercise: Building relationships
Unit 21: Pitching it right
21.1 Technique: Stretch but don't stress
21.2 Technique: Being realistic
21.3 Technique: Being unrealistic
21.4 Technique: Establishing pace
21.5 Technique: 'I can't do it'
Unit 22: Coaching in all directions
22.1 Exercise: Coaching outside work
22.2 Technique: Coaching with others
22.3 Exercise/Technique: Coaching your boss
22.4 Technique: Coaching your peers
22.5 Technique: Coaching yourself
Unit 23: Modelling the role
23.1 Exercise/Technique: Watch my feet, not my lips
23.2 Technique: Honesty is the best policy
23.3 Exercise/Technique: Going the extra mile
23.4 Technique: Love
23.5 Technique: Role models
Unit 24: Preparation for interviews
24.1 Exercise/Technique: Understanding the job
24.2 Exerxise/Technique: Sifting application
24.3 Technique: Information checklist
24.4 Technique: Environment checklist
24.5 Selling checklist
Unit 25: Notes and listening
25.1 Technique: Ask them
25.2 Technique: What did I say?
25.3 Technique: Checking for understanding
25.4 Exercise/Technique: Great note taking
25.5 Exercise/Technique: Using silence
Unit 26: Decisions and choices
26.1 Exercise: Decisions, decisions, decisions
26.2 Exercise/Technique: Setting criteria
26.3 Exercise/Technique: Simple option evaluation
26.4 Exercise/Technique: Sophisticated option evaluation
26.5 Technique: Comparing apples and oranges
Unit 27: Coping with time
27.1 Exercise/Technique: Diaries
27.2 Exercise/Technique: Mastering time
27.3 Technique: Marking time
27.4 Exercise: Now is all you can do
27.5 Technique: Quick results
Unit 28: Questions, questions
28.1 Personality and skills
28.2 Business awareness and teamwork
28.3 Leadership and manageability
28.4 Self-starter and creativity
28.5 Shocks and analytical thinking
Unit 29: Removing demotivators
29.1 Exercise: Money, money, money
29.2 Technique: Promises, promises
29.3 Technique: The rumour mill
29.4 Technique: No secrets
29.5 Exercise/Technique: Positive visualization
Unit 30: Subtle inspiration
30.1 Technique: Own pocket
30.2 Technique: Taskforce opportunities
30.3 Exercise/Technique: What's in it for me?
30.4 Exercise/Technique: Ambience chasers
30.5 Technique: On the up
4 Review
Pulling it together
Collected reading list
Appendix
Techniques with high personal development ratings
Techniques with high leadership ratings
Techniques with high motivation ratings
Techniques with high coaching ratings
Techniques with high interviewing ratings
Techniques with high fun ratings
Index
1 Getting the basics
Managing people?
Leadership
Motivation
Coaching
Interviewing
Getting started
2 Work plan
Introducing the course
Checklist
3 The course
Unit 1: A taster
1.1 Exercise: Understanding your style
1.2 Technique: Culture
1.3 Technique: Creating a team
1.4 Exercise: Becoming a figure-of-eight person
1.5 Exercise: It's catching
Unit 2: Inspiration
2.1 Technique: Charisma
2.2 Technique: Being an inspiration
2.3 Exercise/Technique: Getting your inspiration
2.4 Technique: Learning to love your business and staff
2.5 Technique: Learning to love your customers and suppliers
Unit 3: Leader as navigator: strategy and direction
3.1 Exercise: Leadership and management
3.2 Exercise/Technique: Vision and mission
3.3 Technique: Strategy
3.4 Exercise/Technique: Setting goals
3.5 Exercise/Technique: Developing a business plan
Unit 4: The murderous meeting
4.1 Exercise/Technique: Meetings and how to chair them
4.2 Exercise/Technique: Meetings and how to develop them
4.3 Exercise/Technique: Meetings and how to kill them
4.4 Exercise: Visible improvement
4.5 Technique: Break time
Unit 5: It's hard at the top: dealing with stress
5.1 Exercise/Technique: Using stress
5.2 Exercise: Learning to relax
5.3 Technique: Get fit
5.4 Exercise/Technique: Getting beneath anxiety
5.5 Exercise/Technique: Stop and think
Unit 6: Words, words: communicating
6.1 Exercise/Technique: Conversations
6.2 Technique: Networking
6.3 Technique: Publish or be damned
6.4 Exercise: Eye eye
6.5 Exercise: Open questions
Unit 7: Knowledge is power
7.1 Exercise/Technique: Technical competence
7.2 Exercise/Technique: Knowing your competitors and customers
7.3 Technique: Knowing your people
7.4 Technique: Knowing yourself
7.5 Technique: Keeping abreast
Unit 8: Responsibility and influence
8.1 Exercise/Technique: Taking responsibility
8.2 Technique: Teaching responsibility
8.3 Technique: How to be an ideal leader
8.4 Technique: Saying 'No'
8.5 Exercise: Two-faced management
Unit 9: Reward and recognition
9.1 Technique: Arrivals
9.2 Technique: Reward
9.3 Technique: Recognition
9.4 Exercise/Technique: Somewhere to go
9.5 Technique: Small gifts and big sums
Unit 10: Injecting energy
10.1 Exercise/Technique: Energy
10.2 Technique: Leading a team over time
10.3 Exercise: Being obsessive
10.4 Technique: Being ubiquitous
10.5 Technique: Warm-ups
Unit 11: Embracing change
11.1 Technique: Creating change
11.2 Technique: Change control
11.3 Technique: Change as motivator
11.4 Exercise/Technique: Motivational marketing
11.5 Exercise/Technique: The hardest cut
Unit 12: Beating the system
12.1 Technique: Destroying the system from the inside
12.2 Exercise/Technique: Bureaucracy and how to develop it
12.3 Exercise/Technique: Bureaucracy and how to kill it
12.4 Exercise/Technique: Making it sane
12.5 Technique: Doing yourself out of a job
Unit 13: Messages: more communicating
13.1 Exercise/Technique: E-motivation
13.2 Exercise: The genuine article
13.3 Technique: Giving feedback
13.4 Exercise: Your body
13.5 Exercise: Non-verbal replies
Unit 14: Delegation and trust
14.1 Technique: Delegation
14.2 Technique: Responsibility
14.3 Technique: Recognized authority
14.4 Exercise: Managing George
14.5 Technique: Backing off
Unit 15: The right person for the right job
15.1 Technique: 360 degree appraisals
15.2 Technique: Appropriate appraisal
15.3 Exercise/Technique: Catch them doing it right
15.4 Exercise: What do they look like?
15.5 Exercise/Technique: Assessing test results
Unit 16: Difficult cases and troublemakers
16.1 Exercise: Daggers drawn
16.2 Technique: Confronting troublemakers
16.3 Exercise: The earnest objector
16.4 Exercise: Playing favourites
16.5 Technique: Reluctance to improve
Unit 17: Putting on a show
17.1 Exercise/Technique: Risk and failure
17.2 Technique: Energy transfer
17.3 Technique: Lasers and dry ice
17.4 Technique: Quality content
17.5 Technique: Spice it up
Unit 18: You can't motivate
18.1 Technique: Contributors
18.2 Exercise: Do it themselves
18.3 Technique: Perspective shift
18.4 Technique: Personal projects
18.5 Exercise/Technique: Overcoming a lifetime of learning
Unit 19: Training and learning
19.1 Technique: Developing others
19.2 Technique: Train tracks
19.3 Technique: Train strain
19.4 Technique: Knowing what you know
19.5 Technique: Learning and learning styles
Unit 20: The F word
20.1 Exercise/Technique: Portfolio matching
20.2 Technique: The tea bag
20.3 Technique: Celebration time
20.4 Exercise/Technique: The F word
20.5 Exercise: Building relationships
Unit 21: Pitching it right
21.1 Technique: Stretch but don't stress
21.2 Technique: Being realistic
21.3 Technique: Being unrealistic
21.4 Technique: Establishing pace
21.5 Technique: 'I can't do it'
Unit 22: Coaching in all directions
22.1 Exercise: Coaching outside work
22.2 Technique: Coaching with others
22.3 Exercise/Technique: Coaching your boss
22.4 Technique: Coaching your peers
22.5 Technique: Coaching yourself
Unit 23: Modelling the role
23.1 Exercise/Technique: Watch my feet, not my lips
23.2 Technique: Honesty is the best policy
23.3 Exercise/Technique: Going the extra mile
23.4 Technique: Love
23.5 Technique: Role models
Unit 24: Preparation for interviews
24.1 Exercise/Technique: Understanding the job
24.2 Exerxise/Technique: Sifting application
24.3 Technique: Information checklist
24.4 Technique: Environment checklist
24.5 Selling checklist
Unit 25: Notes and listening
25.1 Technique: Ask them
25.2 Technique: What did I say?
25.3 Technique: Checking for understanding
25.4 Exercise/Technique: Great note taking
25.5 Exercise/Technique: Using silence
Unit 26: Decisions and choices
26.1 Exercise: Decisions, decisions, decisions
26.2 Exercise/Technique: Setting criteria
26.3 Exercise/Technique: Simple option evaluation
26.4 Exercise/Technique: Sophisticated option evaluation
26.5 Technique: Comparing apples and oranges
Unit 27: Coping with time
27.1 Exercise/Technique: Diaries
27.2 Exercise/Technique: Mastering time
27.3 Technique: Marking time
27.4 Exercise: Now is all you can do
27.5 Technique: Quick results
Unit 28: Questions, questions
28.1 Personality and skills
28.2 Business awareness and teamwork
28.3 Leadership and manageability
28.4 Self-starter and creativity
28.5 Shocks and analytical thinking
Unit 29: Removing demotivators
29.1 Exercise: Money, money, money
29.2 Technique: Promises, promises
29.3 Technique: The rumour mill
29.4 Technique: No secrets
29.5 Exercise/Technique: Positive visualization
Unit 30: Subtle inspiration
30.1 Technique: Own pocket
30.2 Technique: Taskforce opportunities
30.3 Exercise/Technique: What's in it for me?
30.4 Exercise/Technique: Ambience chasers
30.5 Technique: On the up
4 Review
Pulling it together
Collected reading list
Appendix
Techniques with high personal development ratings
Techniques with high leadership ratings
Techniques with high motivation ratings
Techniques with high coaching ratings
Techniques with high interviewing ratings
Techniques with high fun ratings
Index
"About this title" may belong to another edition of this title.
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