Dealing with Difficult People (Creating Success, 93) - Softcover

Lilley, Roy

Softcover

ISBN 10: 0749436913 ISBN 13: 9780749436919

Publisher: Kogan page, 2001

Synopsis

Praise and Reviews

"It is the essential guide to coping with people problems. Packed with hints, tips and warning of potential hazards."

OS Magazine

`Packed with tips, hints and warning of potential hazards, Dealing with Difficult People is suitable for managers and professionals or indeed anyone who has to deal with difficult people in general`

CAMBRIDGE EVENING NEWS, December 2001

Difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However, by understanding difficult people and the things they do, problematic situations and awkward issues can be resolved.

Dealing with Difficult People will help you do just that, it looks at individual behaviour, what drives it and how to cope with it. Written in a practical and accessible style, it is the essential guide to coping with people problems. Roy Lilley covers every angle including:

recognising the seven difficult types of people;

what conflict is and how to handle it;

handling aggressive people;

motivating lazy colleagues;

dealing with difficult customers;

handling complaints.

Packed with tips, hints and warnings of potential hazards, this book is suitable for managers or anyone who has deal with difficult colleagues or the public. It will help you to enjoy difficult people, unlock them, influence them and improve their performance.

About this title

About the Author

Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He is a former NHS Trust Chairman and writes for The Guardian, The Sunday Times, The Daily Telegraph and other national papers and management magazines.

Edition details

• Publisher: Kogan page
• Publication date: 2001
• Language: English
• ISBN 10: 0749436913
• ISBN 13: 9780749436919
• Binding: Paperback
• Edition number: 1
• Number of pages: 160