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Synopsis
<p><b>Praise and Reviews </b></p><p> "It is the essential guide to coping with people problems. Packed with hints, tips and warning of potential hazards."</p><p> OS Magazine</p><p> `Packed with tips, hints and warning of potential hazards, Dealing with Difficult People is suitable for managers and professionals or indeed anyone who has to deal with difficult people in general`</p><p> CAMBRIDGE EVENING NEWS, December 2001</p><p> Difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However, by understanding difficult people and the things they do, problematic situations and awkward issues can be resolved.</p><p> <i>Dealing with Difficult People</i> will help you do just that, it looks at individual behaviour, what drives it and how to cope with it. Written in a practical and accessible style, it is the essential guide to coping with people problems. Roy Lilley covers every angle including:</p><p> recognising the seven difficult types of people;</p><p> what conflict is and how to handle it;</p><p> handling aggressive people;</p><p> motivating lazy colleagues;</p><p> dealing with difficult customers;</p><p> handling complaints.</p><p> Packed with tips, hints and warnings of potential hazards, this book is suitable for managers or anyone who has deal with difficult colleagues or the public. It will help you to enjoy difficult people, unlock them, influence them and improve their performance.</p>
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About the Author
<b>Roy Lilley</b> is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He is a former NHS Trust Chairman and writes for <i>The Guardian</i>, <i>The Sunday Times</i>, <i>The Daily Telegraph</i> and other national papers and management magazines.
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Dealing with Difficult People (Creating Success, 93)
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Paperback. Condition: Very Good. Dealing with Difficult People (Creating Success, 93) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780749436919
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Dealing with Difficult People (Creating Success)
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Kogan Page Business Books, 2002
ISBN 10: 0749436913
ISBN 13: 9780749436919
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Dealing with Difficult People (Creating Success, 93)
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Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780749436919
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Condition: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 41446836-75
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Dealing with Difficult People (Creating Success)
Published by
Kogan Page Business Books, 2002
ISBN 10: 0749436913
ISBN 13: 9780749436919
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Seller: medimops, Berlin, Germany
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Condition: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages. Seller Inventory # M00749436913-V
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Dealing With Difficult People (Creating Success, 93)
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Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,300grams, ISBN:9780749436919. Seller Inventory # 9164384
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Paperback. Condition: Used; Very Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. Seller Inventory # 4238960
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Paperback. Condition: Used; Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. Seller Inventory # mon0001620856
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Dealing with Difficult People
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Paperback. Condition: Good. Dealing with Difficult People (2004) ? Roy Lilley (Kogan Page) ISBN: 9780749436919 Ever had a colleague who thinks shouting is a management style? A neighbour who believes midnight is the perfect time for DIY? Or a customer who could out-stubborn a mule? Roy Lilley?s Dealing with Difficult People is the practical guide to staying calm, staying smart, and?most importantly?staying sane when life surrounds you with human obstacles. Packed with strategies, tips, and the occasional reminder that you don?t have to rise to the bait, it?s a manual for surviving the office, the family gathering, and everything in between. This 2004 Kogan Page paperback comes in Good condition ?the kind of ?good? that means it?s been read, perhaps by someone while silently plotting to use its contents on their boss, but still perfectly usable. A few scuffs, a crease or two, but nothing that stops it from helping you manage the next person who insists on being ?devil?s advocate.? From Crappy Old Books ? because if you?re surrounded by difficult people, at least your books shouldn?t be one of them. Condition as new. Seller Inventory # 4298
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