Items related to Dealing with Difficult People (Creating Success, 93)
Synopsis
Praise and Reviews
"It is the essential guide to coping with people problems. Packed with hints, tips and warning of potential hazards."
OS Magazine
`Packed with tips, hints and warning of potential hazards, Dealing with Difficult People is suitable for managers and professionals or indeed anyone who has to deal with difficult people in general`
CAMBRIDGE EVENING NEWS, December 2001
Difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However, by understanding difficult people and the things they do, problematic situations and awkward issues can be resolved.
Dealing with Difficult People will help you do just that, it looks at individual behaviour, what drives it and how to cope with it. Written in a practical and accessible style, it is the essential guide to coping with people problems. Roy Lilley covers every angle including:
recognising the seven difficult types of people;
what conflict is and how to handle it;
handling aggressive people;
motivating lazy colleagues;
dealing with difficult customers;
handling complaints.
Packed with tips, hints and warnings of potential hazards, this book is suitable for managers or anyone who has deal with difficult colleagues or the public. It will help you to enjoy difficult people, unlock them, influence them and improve their performance.
"synopsis" may belong to another edition of this title.
Review
"Suitable for anyone who has to deal with difficult colleagues...helps you to enjoy difficult people." -- —Business Executive, April 2005
Book Description
Bestselling title over 15,000 copies sold
Part of a high profile relaunch of the Creating Success series
Author is a regular contributor to daily newspapers and a frequent guest on radio and TV
Quiz questions Are you a difficult person?
Step-by-step guide to dealing with difficult people and awkward situations
"About this title" may belong to another edition of this title.
- PublisherKogan page
- Publication date2001
- ISBN 10 0749436913
- ISBN 13 9780749436919
- BindingPaperback
- LanguageEnglish
- Edition number1
- Number of pages160
Search results for Dealing with Difficult People (Creating Success, 93)
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Dealing with Difficult People (Creating Success)
Published by
Kogan Page Business Books, 2002
ISBN 10: 0749436913
ISBN 13: 9780749436919
Used
Softcover
Seller: SecondSale, Montgomery, IL, U.S.A.
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Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00079110476
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Dealing with Difficult People (Creating Success)
Published by
Kogan Page Business Books, 2002
ISBN 10: 0749436913
ISBN 13: 9780749436919
Used
Softcover
Seller: SecondSale, Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00076259293
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Dealing with Difficult People
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Dealing with Difficult People
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Dealing with Difficult People (Creating Success, 93)
Published by
Kogan Page Ltd, United Kingdom, London, 2002
ISBN 10: 0749436913
ISBN 13: 9780749436919
Used
Paperback
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Praise and Reviews It is the essential guide to coping with people problems. Packed with hints, tips and warning of potential hazards. OS Magazine `Packed with tips, hints and warning of potential hazards, Dealing with Difficult People is suitable for managers and professionals or indeed anyone who has to deal with difficult people in general` CAMBRIDGE EVENING NEWS, December 2001 Difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However, by understanding difficult people and the things they do, problematic situations and awkward issues can be resolved. Dealing with Difficult People will help you do just that, it looks at individual behaviour, what drives it and how to cope with it. Written in a practical and accessible style, it is the essential guide to coping with people problems. Roy Lilley covers every angle including: recognising the seven difficult types of people; what conflict is and how to handle it; handling aggressive people; motivating lazy colleagues; dealing with difficult customers; handling complaints. Packed with tips, hints and warnings of potential hazards, this book is suitable for managers or anyone who has deal with difficult colleagues or the public. It will help you to enjoy difficult people, unlock them, influence them and improve their performance. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR001048134
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Dealing with Difficult People (Creating Success)
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Dealing with Difficult People (Creating Success)
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Dealing with Difficult People (Creating Success)
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Dealing with Difficult People (Creating Success)
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Dealing with Difficult People
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Condition: Very Good. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 41446836-75
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