Items related to Make That Call ! (Creating Success series, 69)

Make That Call ! (Creating Success series, 69) - Softcover

Maitland, Iain

 
9780749432522: Make That Call ! (Creating Success series, 69)

Synopsis

<i>Make That Call!</i> provides advice on making telephone calls, seeking to ensure that the caller gives a positive impression of his company. Covering everything from dealing with unwanted calls to teleselling, it includes 101 sample phone conversations. There are action checklists and summaries.

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About the Author

Iain Maitland is a management consultant and the author of more than 30 books, including <i>Write That Letter!</i> (Kogan Page). He also lectures on NEMSM Supervisory Management courses at Suffolk College.

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