Key Account Management - Softcover

Cheverton, Peter

 
9780749430986: Key Account Management

Synopsis

Key Account Management (KAM) is central to any company's sales and marketing strategy. Peter Cheverton, experienced in KAM strategies with clients such as ICI, Guinness, DuPont, and BMW and offers highly practical planning and methodology for identifying, obtaining, retaining and developing key customers. Written in a clear, jargon-free style, it is packed with examples, techniques, diagrams, action points and checklists.

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From the Publisher

This jargon-free, practical book puts forward a unique yet simple planning methodology for identifying, obtaining, retaining and developing key customers- and gaining the competitive edge.

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