12 LADDERS TO WORLD CLASS PERFORMANCE - Softcover

Drennan, David; Pennington, Steuart

 
9780749430009: 12 LADDERS TO WORLD CLASS PERFORMANCE

Synopsis

In this text the author takes 12 key factors that each contribute towards the achievement of world class performance, and divides each into 5 "rungs" on that ladder. Each section guides the reader through the practical steps of improvement from level 1 (ordinary) to level 5 (world class). These ladders include aligning management objectives; customer focus; managing for quality; teamwork; rewards and recognition.

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About the Author

David Drennan, formerly Director of Mars Group UK and Special Professor of Management at Nottingham University, is now Managing Director of Good People Management International (GPM).

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