[GBS] TRAINING FOR TOTAL QUALITY MANAGE (Practical Trainer S.) - Softcover

Evans, Bill; Reynolds, Peter; Jeffries, David

 
9780749420666: [GBS] TRAINING FOR TOTAL QUALITY MANAGE (Practical Trainer S.)
Softcover
ISBN 10: 0749420669 ISBN 13: 9780749420666
Publisher: Kogan Page, 1996

Synopsis

Total Quality Management (TQM) is a comprehensive and integrated management philosophy designed to encourage a customer-focused approach, continuous improvement, cost-reduction and greater profitability. Trainers play a crucial role in the introduction and maintenance of TQM into a company - needing to be consultants as much as deliverers of information, and needing to work at all levels in the organization. This book prepares them for the task, written in a participative style, using case studies, questionnaires and trainer's tips.

"synopsis" may belong to another edition of this title.

Publisher
Kogan Page
Publication date
1996
Language
English
ISBN 10 
0749420669
ISBN 13 
9780749420666
Binding
Paperback
Edition number
2
Number of pages
156