Synopsis
This work offers advice on how to tackle 101 difficult business, and other telephone conversations. Topics covered include: speaking to customers; dealing with authority; talking to employees; controlling personal calls; and coping with miscellaneous calls.
"synopsis" may belong to another edition of this title.
Book Description
Make That Call! provides advice on making telephone calls, seeking to ensure that the caller gives a positive impression of his company. Covering everything from dealing with unwanted calls to teleselling, it includes 101 sample phone conversations. There are action checklists and summaries.
About the Author
Iain Maitland is a management consultant and the author of more than 30 books, including Write That Letter! (Kogan Page). He also lectures on NEMSM Supervisory Management courses at Suffolk College.
"About this title" may belong to another edition of this title.
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MAKE THAT CALL: Winning Tactics for 101 Difficult Telephone Conversations
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Paperback. Condition: Very Good. MAKE THAT CALL: Winning Tactics for 101 Difficult Telephone Conversations This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9780749419110
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MAKE THAT CALL: Winning Tactics for 101 Difficult Telephone Conversations
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Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780749419110
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MAKE THAT CALL
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Paperback. Condition: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Seller Inventory # CHL9687243
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Make That Call!: Winning Tactics for 101 Difficult Telephone Conversations
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Paperback. Condition: Fine. FAST Despatch by First Class Royal Mail. Seller Inventory # mon0000063294