Synopsis
This text introduces a quality improvement model designed to provide managers with sound methods for process improvement or re-engineering opportunities. Chapters describe each technique in detail, including its utilization and typical applications.
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From the Back Cover
The Quality Improvement Handbook: . Provides both experienced and beginning quality improvement teams with a comprehensive set of tools and techniques to identity and solve problem and improve processes in their organizations. Includes detailed descriptions and instructions for the original seven quality tools, the seven "new" management tools, and more than twenty additional tools and techniques. Uses an eight-step Quality Improvement Model that provides a logical framework for applying each tool and technique. Discusses the importance of identifying and measuring desirable outcomes and related process measures. Stresses the need to analyze and change performance drivers to achieve desired outcomes. Examples used throughout the book follow a service industry case study. Includes separate chapters on benchmarking and questionnaires.
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The Quality Improvement Handbook: Team Guide to Tools and Techniques
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hardcover. Condition: Very Good. First Thus. VG+ Hardback. Laminated boards. Printed simultaneously with the USA edition by St Lucie Press. xviii + 268p. Seller Inventory # 086733
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