Organizations that have made the transition from traditional work groups to teams have discovered many benefits along the way - better decisions, greater commitment and improved quality, to name a few. One of the challenges, however, has been realigning performance measurement systems to match the new team structures. This guidebook answers that challenge by presenting valuable tools to gauge team effectiveness on two critical fronts: the team's work outcomes, and the operating dynamics of the team itself.
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GLORIA E. BADER is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald′s. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.
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