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Satisfying Internal Customers First!: Step-by-step Guide to Improving Customer Satisfaction (Richard Chang Collection: Quality Improvement S.) - Softcover

 
9780749416539: Satisfying Internal Customers First!: Step-by-step Guide to Improving Customer Satisfaction (Richard Chang Collection: Quality Improvement S.)

Synopsis

The link between external customer satisfaction and an organization's internal customer relations is vital for success. This guidebook shows how to bridge that link using a step-by-step model with tools and techniques for measuring, analyzing and improving internal customer satisfaction.

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  • PublisherKogan Page Ltd
  • Publication date1995
  • ISBN 10 074941653X
  • ISBN 13 9780749416539
  • BindingPaperback
  • Number of pages112

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9780787950828: Satisfying Internal Customers First!

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ISBN 10:  0787950823 ISBN 13:  9780787950828
Publisher: Wiley, 1999
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Chang, Richard Y., Kelly, P.Keith
Published by Kogan Page Ltd, 1995
ISBN 10: 074941653X ISBN 13: 9780749416539
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Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Seller Inventory # M0074941653X-G

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Chang, R.Y. and Kelly, P.K.
Published by Kogan Page, 1995
ISBN 10: 074941653X ISBN 13: 9780749416539
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Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Seller Inventory # 9366226

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