Items related to [GBS] SATISFYING INTERNAL CUSTOMERS FIR: Step-by-step...

[GBS] SATISFYING INTERNAL CUSTOMERS FIR: Step-by-step Guide to Improving Customer Satisfaction (Richard Chang Collection: Quality Improvement S.) - Softcover

Chang, Richard Y.; Kelly, P.Keith

 
9780749416539: [GBS] SATISFYING INTERNAL CUSTOMERS FIR: Step-by-step Guide to Improving Customer Satisfaction (Richard Chang Collection: Quality Improvement S.)
Softcover
ISBN 10: 074941653X ISBN 13: 9780749416539
Publisher: Kogan Page Ltd, 1995

Synopsis

The link between external customer satisfaction and an organization's internal customer relations is vital for success. This guidebook shows how to bridge that link using a step-by-step model with tools and techniques for measuring, analyzing and improving internal customer satisfaction.

"synopsis" may belong to another edition of this title.

Publisher
Kogan Page Ltd
Publication date
1995
Language
English
ISBN 10 
074941653X
ISBN 13 
9780749416539
Binding
Paperback
Number of pages
112