Items related to Quality Customer Service for Front Line Staff (Better...

Quality Customer Service for Front Line Staff (Better Management Skills S.) - Softcover

Martin, William B.

 
9780749412470: Quality Customer Service for Front Line Staff (Better Management Skills S.)

Synopsis

Describes how an organization's success and profits are based on services that satisfy the customer. The text contains checklists and self-assessment questionnaires that should be useful both for training new staff and for reinforcing the knowledge and skills of existing employees.

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