Items related to How to Design and Deliver Quality Service Training...

How to Design and Deliver Quality Service Training (Practical Trainer S.) - Softcover

Newby, Tony

 
9780749407377: How to Design and Deliver Quality Service Training (Practical Trainer S.)

Synopsis

This study offers office trainers and managers guidance on the design and implementation of training programmes that aim to make staff aware of quality issues. Aimed at both commercial and public-sector organizations, it explains how any company can improve its customer service standards.

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