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Practice What You Preach!: What Managers Must Do to Create a High-achievement Culture - Softcover

 
9780743231336: Practice What You Preach!: What Managers Must Do to Create a High-achievement Culture

Synopsis

Supporting his findings with compelling data, Maister demonstrates how and why firms that emphasize the highest standards of employee professionalism are invariably more financially successful than those that don't.

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Review

David H Maister, a specialist in the management of professional service firms, surveyed 29 in 15 countries to determine whether positive employee attitudes really correlate to corporate success. In his consultancy and previous books he has suggested they do, and in Practice What You Preach he is able to show that in many companies it is "attitudes that drive financial results, and not (predominantly) the other way round". On a pragmatic level, this allows him to demonstrate how a subsequently energised workforce will provide top-quality client service--the key component in any service-oriented business. Overall, Maister recommends managers instil trust and respect, develop a high morale and serve as "coaches" rather than "most valuable players". He offers detailed case studies of survey respondents and amalgamates their replies into an explicit Path to Performance as well as four chapters with specific lessons that should be transferable to other enterprises (i.e., effective managers allow others to get deserved credit, ensure workers believe management is not only out to make a lot of money for itself and understand employees are looking for help in growing their careers). Practical and accessible, it also includes survey specifics for those who care to analyse them on their own. --Howard Rothman

Review

Michael Albrecht, Jr. Global Executive, IBM With compelling evidence, Maister blows away the mysteries as to what makes a high performance team. He offers great insights and definitive actions.

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  • PublisherFree Press
  • Publication date2003
  • ISBN 10 0743231333
  • ISBN 13 9780743231336
  • BindingPaperback
  • LanguageEnglish
  • Number of pages224

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Maister, David H.
Published by Free Press, 2003
ISBN 10: 0743231333 ISBN 13: 9780743231336
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Paperback. Condition: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Aged book. Tanned pages and age spots, however, this will not interfere with reading. Seller Inventory # CHL7677918

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