How to Manage Difficult People: Proven Strategies for Dealing with Challenging Behaviour at Work - Softcover

Fairweather, Alan

Softcover

ISBN 10: 0716023989 ISBN 13: 9780716023982

Publisher: Constable & Robinson, 2014

Synopsis

Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:

- Defuse and deal with difficult customers, both on the phone and face to face;
- Manage problems with colleagues in the workplace, including a manipulative boss;
- Handle difficult day-to-day interactions with any people we come into contact anywhere;
- Identify and manage behaviours which can turn a person into a ‘problem’;Improve necessary listening and communication skills;
- Increase self confidence and develop rapport building skills.

This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier.

About this title

About the Author

Alan Fairweather, The Motivation Doctor, spent a total of 23 years in sales, customer service and management. He worked in six different sales organisations as a Sales Engineer, Training Manager and Sales Manager. For the past eighteen years he has been running his own business as an international speaker in Asia, Europe, the US and the UK. Alan is also the author of How to Manage Difficult People and How to Be a Motivational Manager.

From the Back Cover

This book shows you how to identify and understand awkward and challenging behaviours in others, and how to manage them.

Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:

- Defuse and deal with difficult customers, both on the phone and face to face
- Manage problems with colleagues in the workplace, including a manipulative boss
- Handle difficult day-to-day interactions with any people we come into contact with
- Identify and manage behaviours which can turn a person into a ‘problem’
- Improve necessary listening and communication skills
- Increase self confidence and develop rapport building skills

This book contains proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your own life a whole lot easier.

Edition details

• Publisher: Constable & Robinson
• Publication date: 2014
• ISBN 10: 0716023989
• ISBN 13: 9780716023982
• Binding: Paperback
• Language: English
• Number of pages: 224