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Delighting Your Customers: Delivering Excellent Customer Service without Breaking the Bank (Business on a Shoestring) - Softcover
Synopsis
The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with ideas that really work, real-life examples, step-by-step advice and sources of further information. Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies. This book offers invaluable advice on: Understanding your customers; Asking for feedback...and learning from it; Creating a customer service strategy; Hiring the right people; Setting up and implementing complaint processes; Adding a personal touch; Being creative...But making sure you can deliver; Learning from your competitors. 'brimming with customer with customer service delights, covering everything from understanding your customers' expectations to handling their complaints.' Management Today
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About the Author
Avril may have danced her way to success with the Tiller Girls, but as a mother, hotelier, award-winning businesswoman and international speaker, she has demonstrated a true business personality and dynamic leadership.She is founder and organiser of a regional women's network; a regular speaker for national organisation everywoman; and an active member of the prestigious Institute of Directors.
"About this title" may belong to another edition of this title.
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Delighting Your Customers: Delivering excellent customer service without breaking the bank (Business on a Shoestring)
Published by
A&C Black Business Information a, 2007
ISBN 10: 071367542X
ISBN 13: 9780713675429
Used
Paperback
Seller: Midtown Scholar Bookstore, Harrisburg, PA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Very Good - Crisp, clean, unread book with some shelfwear/edgewear, may have a remainder mark - NICE Standard-sized. Seller Inventory # M071367542XZ2
Quantity: 3 available
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Delighting Your Customers: Delivering Excellent Customer Service Without Breaking the Bank (Business on a Shoestring)
Seller: AwesomeBooks, Wallingford, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Delighting Your Customers: Delivering Excellent Customer Service Without Breaking the Bank (Business on a Shoestring) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780713675429
Quantity: 1 available
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Delighting Your Customers: Delivering Excellent Customer Service Without Breaking the Bank (Business on a Shoestring)
Seller: Bahamut Media, Reading, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780713675429
Quantity: 1 available
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Delighting Your Customers: Delivering Excellent Customer Service . Without Breaking the Bank : Delivering Excellent Customer Service . Without Breaking the Bank
Published by
Bloomsbury Publishing Plc, 2007
ISBN 10: 071367542X
ISBN 13: 9780713675429
Used
Softcover
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 40696208-20
Quantity: 1 available
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Delighting Your Customers: Delivering excellent customer service without breaking the bank (Business on a Shoestring)
Published by
A&C Black Business Information and Development, 2007
ISBN 10: 071367542X
ISBN 13: 9780713675429
Used
Softcover
Seller: Phatpocket Limited, Waltham Abbey, HERTS, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-Q-022-02615
Quantity: 1 available