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Synopsis
Nigel Barlow draws on two decades of experience in 20 countries to argue that the age of service has failed to deliver on its promises. He goes far beyond the standard business-speak cliches of customer service to show why merely satisfying customers is not enough.
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Review
"Simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding ' yes.' This book proves it!" (Tom Peters)
From the Publisher
The founder-director of the Tom Peters Group in the UK provides a distinctive, fresh and iconoclastic study of truly great customer service and its importance to businesses.
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Batteries Included! - Creating Legendary Service
Published by
Random House Business 18/05/2000, 2000
ISBN 10: 0712680632
ISBN 13: 9780712680639
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Batteries Included! - Creating Legendary Service
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Hardback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR002804575
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Batteries Included! : Creating Legendary Service
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 9063630-6
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Batteries Included! - Creating Legendary Service
Published by
Random House Business 18/05/2000, 2000
ISBN 10: 0712680632
ISBN 13: 9780712680639
Used
Hardcover
Seller: Bahamut Media, Reading, United Kingdom
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Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780712680639
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Batteries Included!: Creating Legendary Service
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0712680632I2N00
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Batteries Included! - Creating Legendary Service
Published by
Random House Business Books, 2000
ISBN 10: 0712680632
ISBN 13: 9780712680639
Used
Hardcover
Seller: Brit Books, Milton Keynes, United Kingdom
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Hardcover. Condition: Used; Very Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. Seller Inventory # 3827372
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Batteries Included
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