Only 6% of people at work suffer from the "real jerk" syndrome. The other 94% want to get on with their colleagues. Treated properly these people are not a problem. The aim of this book is not to change difficult people, but to change the way they behave towards us. This book deals with the most common difficult people - explosives, insulters, procrastinators, time-wasters, show-offs, blamers and moaners - giving strategies for dealing successfully with their behaviour.
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