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Synopsis
Showing the vital correspondence between quality management and customer satisfaction and explaining why and how quality measurement matters, this book provides a guide to both theory and practice of this essenial management skill. A brief history of quality measurement is followed by an authoritative approach to the questions of what to measure and when. The book is supported by case studies from the manufacturing and service sectors. This is the latest title in "The Sunday Times Business Skills" video/book series. Finally, the technical aspects of measurement are made comprehensible to the layman. Other books by Tony Bendell include: "Methods: Applications in World Industry" (co-author), "The Quality Gurus - What Can They Do For Your Company" and "Taguchi Methods Within Total Quality" (co-author).
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Quality: Measuring and Monitoring ("Sunday Times" Business Skills S.)
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Quality: Measuring and Monitoring ("Sunday Times" Business Skills S.)
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Paperback. Condition: Very Good. Quality: Measuring and Monitoring ("Sunday Times" Business Skills S.) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780712655149
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Quality: Measuring and Monitoring ('Sunday Times' Business Skills Series)
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Quality: Measuring and Monitoring ("Sunday Times" Business Skills S.)
Published by
Random House Business Books, 1993
ISBN 10: 071265514X
ISBN 13: 9780712655149
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