Quality: Measuring and Monitoring ("Sunday Times" Business Skills S.) - Softcover

Bendell, Tony; Etc.; Kelly, John; Merry, Ted

Softcover

ISBN 10: 071265514X ISBN 13: 9780712655149

Publisher: Random House Business Books, 1993

Synopsis

Showing the vital correspondence between quality management and customer satisfaction and explaining why and how quality measurement matters, this book provides a guide to both theory and practice of this essenial management skill. A brief history of quality measurement is followed by an authoritative approach to the questions of what to measure and when. The book is supported by case studies from the manufacturing and service sectors. This is the latest title in "The Sunday Times Business Skills" video/book series. Finally, the technical aspects of measurement are made comprehensible to the layman. Other books by Tony Bendell include: "Methods: Applications in World Industry" (co-author), "The Quality Gurus - What Can They Do For Your Company" and "Taguchi Methods Within Total Quality" (co-author).

Edition details

• Publisher: Random House Business Books
• Publication date: 1993
• Language: English
• ISBN 10: 071265514X
• ISBN 13: 9780712655149
• Binding: Paperback
• Number of pages: 304